Customer Service Agent: Portuguese (2:00am- 11:00am)

Fever Up
Brazil
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Problem-solving","Planning","Organization","Time management","Detail-oriented","Flexibility","Reliability","Adaptability"]

Provide customer service for incidents and inquiries via email, phone, and social media, managing incoming calls and chats and ensuring accurate information using the right tools. Handle complaints with appropriate solutions and follow-ups, keeping detailed records and filing documents while following communication procedures and policies. You’ll also support parallel operations work when incident resolutions require it.

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FursaFursa
Fever Up
Fever Up
23 hours ago

Customer Service Agent: Portuguese (2:00am- 11:00am)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide customer service for incidents and inquiries via email, phone, and social media, managing incoming calls and chats and ensuring accurate information using the right tools. Handle complaints with appropriate solutions and follow-ups, keeping detailed records and filing documents while following communication procedures and policies. You’ll also support parallel operations work when incident resolutions require it.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide customer service by email, phone, or social media to solve incidents.
  • •Manage incoming calls and chats and handle customer service inquiries.
  • •Provide accurate information using the right methods/tools.
  • •Handle customer complaints with appropriate solutions and follow up to ensure resolution; keep records and file documents.
  • •Follow communication procedures, guidelines, and policies; support parallel operations work when needed.

Pay and Benefits

Perks:Home OfficeHealth InsuranceGym Membership

Key Requirements

  • •Previous experience in user support or customer service is highly valuable.
  • •Previous experience using Zendesk is preferred.
  • •High Portuguese level (oral & written) and fluent English.
  • •Strong planning, organizing, prioritizing, and ability to execute simultaneous tasks.
  • •Excellent communication, interpersonal skills, attention to detail, time management, and flexibility.
Skills:CommunicationInterpersonal skillsProblem-solvingPlanningOrganizationTime managementDetail-orientedFlexibilityReliabilityAdaptability
Languages:PortugueseEnglish
Tech Stack:ZendeskEmailPhoneSocial media

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn