Senior Customer Engineer, Named - Vancouver, BC

Cloudflare
Vancouver, Toronto
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Stakeholder management","Presentation","Consultative advisory","Commercial mindset"]

Serve as a quota-carrying technical advisor and primary architect of the customer journey, guiding enterprise clients from pre-sales technical validation through onboarding, deployment architecture, and lifecycle expansion. Partner with Account Executives and customer teams to run technical deep-dives, design migration and onboarding blueprints, monitor health and telemetry, and drive measurable outcomes via quarterly business reviews. Use AI-augmented workflows to automate routine tasks and focus on high-value architectural advisory.

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FursaFursa
Cloudflare
Cloudflare
2 days ago

Senior Customer Engineer, Named - Vancouver, BC

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Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a quota-carrying technical advisor and primary architect of the customer journey, guiding enterprise clients from pre-sales technical validation through onboarding, deployment architecture, and lifecycle expansion. Partner with Account Executives and customer teams to run technical deep-dives, design migration and onboarding blueprints, monitor health and telemetry, and drive measurable outcomes via quarterly business reviews. Use AI-augmented workflows to automate routine tasks and focus on high-value architectural advisory.
Location: Vancouver, Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives on technical deep-dive discovery, mapping customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures and bespoke solutions.
  • •Define and deliver tailored technical presentations, architectural diagrams, and demonstrations; address technical objections, security compliance questions, and edge-case requirements during the sales cycle.
  • •Provide oversight for customer onboarding and implementation (without executing), including migration and onboarding blueprints (e.g., DNS migrations, Zero Trust rollouts, WAF tuning guidance).
  • •Carry a variable quota and lead Quarterly Business Reviews to drive platform adoption, retention, and expansion opportunities.
  • •Leverage AI agents and internal platforms to automate routine tasks such as RFP/security questionnaire responses and provisioning to reclaim time for strategic advisory.
Travel: High travel

Key Requirements

  • •Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
  • •Ability to white-board, design, and clearly articulate complex enterprise network and security architectures.
  • •Strong consultative/advisory skills with exceptional communication to translate technical concepts into business outcomes for engineers and C-level executives.
  • •Proven commercial mindset operating in a quota-carrying or revenue-aligned environment across enterprise sales cycles and SaaS metrics.
  • •Technical breadth across at least four areas such as Internet fundamentals, security, performance, AI proficiency, coding/scripting, and developer platform fluency (APIs/SDKs/webhooks, IaC, CI/CD, observability).
Experience:SaaSEnterpriseCloud-nativeDeveloper tools
Education:Bachelor's in Computer Science, Engineering, or related field
Skills:CommunicationStakeholder managementPresentationConsultative advisoryCommercial mindset
Tech Stack:DNSCDNZero TrustNetwork SecurityWorkersProof of Concepts (PoCs)WAFBot ManagementFirewallsRate Limiting(M)TLSSASEHTTP(S)HTTP/2TLS 1.3Prompt engineeringAI-assisted scriptingLLMsWorkflow automationPython

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn