Intermediate Professional, Help Desk

WSP
Noida
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: bachelorsSkills: ["Problem-solving","Collaborative problem solving","Ability to learn quickly","Analytical skills"]

Provide on-site help desk and desktop support by installing, configuring, and troubleshooting computer hardware, software, networks, and peripherals. Monitor and maintain systems and networks, manage incidents and service requests, and respond to user queries for hardware and application support. Support Windows 11/Windows OS environments, coordinate onboarding/offboarding IT setup, and help create technical documentation while following best practices for performance and maintainability.

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FursaFursa
WSP
WSP
2 days ago

Intermediate Professional, Help Desk

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide on-site help desk and desktop support by installing, configuring, and troubleshooting computer hardware, software, networks, and peripherals. Monitor and maintain systems and networks, manage incidents and service requests, and respond to user queries for hardware and application support. Support Windows 11/Windows OS environments, coordinate onboarding/offboarding IT setup, and help create technical documentation while following best practices for performance and maintainability.
Location: Noida
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Install and configure computer hardware, software, systems, networks, printers, and telephone systems.
  • •Monitor and maintain computer systems and networks; diagnose and resolve hardware, software, networking, and system issues.
  • •Manage incident and service requests using ticketing tools; address major incidents and user tickets.
  • •Provide technical assistance to end users and teams via in-person or phone support, including step-by-step guidance.
  • •Set up and configure workstations and laptops, coordinate joiner/leaver IT equipment handling, and create technical documentation/manuals.

Pay and Benefits

Perks:Health InsuranceWellness Stipend

Key Requirements

  • •4+ years of experience in an IT on-site support role.
  • •Robust knowledge of Windows OS environments (including Windows 11) and installing/upgrading/troubleshooting hardware and software.
  • •Knowledge of ServiceNow ticketing and experience with incident and service request management.
  • •Strong troubleshooting skills across hardware, software, networking, and computer peripherals.
  • •ITIL V4 Foundation certification and MCP (Microsoft Certified Professional) or similar certification (added advantage).
Experience:4+ years
Education:Bachelor's in BA/BCA/BCom/BTech/Graduate Science
Skills:Problem-solvingCollaborative problem solvingAbility to learn quicklyAnalytical skills
Certifications:ITIL V4 FoundationMCP (Microsoft Certified Professional)
Tech Stack:ServiceNowWindows 11Windows OSVideo Conferencing

Company Brief

WSP
Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1959
WebsiteLinkedIn