Technical Support Engineer

Odoo
Luxembourg
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Analytical thinking","Communication","Autonomy","Learning agility"]

Join Odoo’s Technical Support Team to investigate customer issues, debug and resolve problems, and route harder cases to the right internal teams. You’ll provide fast, accurate customer feedback, maintain and improve tools that streamline support workflows, and evolve your solutions across multiple Odoo modules and versions. The role uses Python, JavaScript, PostgreSQL, GitHub, and Odoo’s framework capabilities within a hybrid, responsibility-heavy environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Odoo
Odoo
1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Join Odoo’s Technical Support Team to investigate customer issues, debug and resolve problems, and route harder cases to the right internal teams. You’ll provide fast, accurate customer feedback, maintain and improve tools that streamline support workflows, and evolve your solutions across multiple Odoo modules and versions. The role uses Python, JavaScript, PostgreSQL, GitHub, and Odoo’s framework capabilities within a hybrid, responsibility-heavy environment.
Location: Luxembourg
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Identify customer problems, analyze them, and resolve issues.
  • •Dispatch unresolved issues to the correct internal teams when needed.
  • •Provide quick and accurate feedback to customers.
  • •Develop or improve internal tools to make support work easier.
  • •Maintain and evolve solutions across Odoo modules and software versions.

Pay and Benefits

Perks:Hospital InsuranceMeal VouchersRemote WorkGym MembershipLearning BudgetCarFuel Card

Key Requirements

  • •Expert in at least one programming language with solid object-oriented programming and object modeling.
  • •Strong analytical and problem-solving skills for debugging and troubleshooting.
  • •Diplomacy and communication skills to provide quick, accurate customer feedback.
  • •Professional proficiency in spoken and written English.
  • •A strong foundation in programming languages; familiarity with Git and Linux is expected.
Skills:Problem-solvingAnalytical thinkingCommunicationAutonomyLearning agility
Languages:FrenchEnglish
Tech Stack:PythonJavaScriptXMLCSSPostgreSQLObject-relational mappingGitHubGitLinuxOdooORMWorkflowsReport EngineBIAI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn