GEICO

2 months ago

Principal Product Manager - Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

CX-focused product manager with deep payments and billing experience to shape how millions of customers pay for and manage their insurance. You’ll design and deliver simple, intuitive CX across web, mobile, and servicing channels while navigating insurance, compliance, and scale. Partner with CX designers, engineering, data, legal, and treasury to modernize GEICO’s payment journeys and ensure customers can pay and resolve issues confidently.

Location: Maryland

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead product discovery through user research, journey mapping, usability testing, and CX validation.
•Define and prioritize the product roadmap based on customer pain points, business outcomes, and operational realities.
•Partner with design and marketing teams to craft high-quality customer journeys, content, and targeted communications across channels such as email, SMS, and notifications.
•Collaborate with engineering to implement AI-driven CX solutions to modernize customer experience across services.
•Use data and experimentation to improve key metrics such as payment success rates, abandonment, call drivers, and customer satisfaction.

Pay and Benefits

Salary: USD 140,425 - 229,600 annually

Perks:401kTuition Assistance

Key Requirements

•Bachelor’s degree
•10+ years of experience in Product Management building complex software with a strong emphasis on CX-led digital products
•Experience in insurance, financial services or ecommerce
•Ability to define and track CX KPIs (completion rate, payment success, self-service adoption, CSAT)
•Experience with A/B tests and CX experiments

Experience:10+ yearsInsuranceFintechPaymentsEcommerceCX

Education:Bachelor's

Skills:CommunicationCross-functional collaborationProblem-solving

Languages:English

Tech Stack:AIMachine learningFigmaA/B testingPRDCX

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

GEICO

GEICO is a major US auto insurer offering personal auto policies, roadside assistance, and insurance products through direct-to-consumer channels and agents. Known for competitive rates and national advertising, it operates as a subsidiary of Berkshire Hathaway.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Chevy Chase, United States

Founded: 1936

Website LinkedIn

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GEICO

2 months ago

Principal Product Manager - Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Maryland

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead product discovery through user research, journey mapping, usability testing, and CX validation.
•Define and prioritize the product roadmap based on customer pain points, business outcomes, and operational realities.
•Partner with design and marketing teams to craft high-quality customer journeys, content, and targeted communications across channels such as email, SMS, and notifications.
•Collaborate with engineering to implement AI-driven CX solutions to modernize customer experience across services.
•Use data and experimentation to improve key metrics such as payment success rates, abandonment, call drivers, and customer satisfaction.

Pay and Benefits

Salary: USD 140,425 - 229,600 annually

Perks:401kTuition Assistance

Key Requirements

•Bachelor’s degree
•10+ years of experience in Product Management building complex software with a strong emphasis on CX-led digital products
•Experience in insurance, financial services or ecommerce
•Ability to define and track CX KPIs (completion rate, payment success, self-service adoption, CSAT)
•Experience with A/B tests and CX experiments

Experience:10+ yearsInsuranceFintechPaymentsEcommerceCX

Education:Bachelor's

Skills:CommunicationCross-functional collaborationProblem-solving

Languages:English

Tech Stack:AIMachine learningFigmaA/B testingPRDCX

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

GEICO

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Chevy Chase, United States

Founded: 1936

Website LinkedIn