Technical Customer Support Engineer - EMEA

ClickHouse
EMEA
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Teamwork","Empathy","Problem-solving","Self-driven","Curiosity"]

Join ClickHouse’s global Support Engineering team as a customer-facing, first-line technical support engineer for users, customers, and prospects across EMEA and as needed in Americas and APJ. Triage and resolve technical cases via tickets, chat, Slack, community, calls, and video meetings, while building solutions for ClickHouse Cloud and open-source. Collaborate with Engineering, Go-To-Market, and Product Management to define functionality and improve support processes.

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FursaFursa
ClickHouse
ClickHouse
3 weeks ago

Technical Customer Support Engineer - EMEA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Join ClickHouse’s global Support Engineering team as a customer-facing, first-line technical support engineer for users, customers, and prospects across EMEA and as needed in Americas and APJ. Triage and resolve technical cases via tickets, chat, Slack, community, calls, and video meetings, while building solutions for ClickHouse Cloud and open-source. Collaborate with Engineering, Go-To-Market, and Product Management to define functionality and improve support processes.
Location: EMEA
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support and guide ClickHouse users, customers, and prospects via tickets, chat, Slack, community, and meetings.
  • •Develop and share solutions using ClickHouse Cloud and ClickHouse open-source through documentation, knowledge base, blogs, meetups, webinars, and training.
  • •Collaborate with global Support Services, Engineering, Go To Market, and Product Management teams to help define user/customer functionality.
  • •Deliver technical customer service under required SLAs for cases opened via ticketing system, email, Slack, chat, and/or phone, including on-call coverage.
  • •Mentor, train, and share knowledge with colleagues, users, and customers.

Pay and Benefits

Perks:Health InsuranceEquityRemote WorkHome Office

Key Requirements

  • •Strong technical breadth and depth in ClickHouse open-source, ClickHouse Cloud, or relevant domains such as SQL databases, OLAP, cloud-native SaaS, and distributed systems.
  • •Previous experience in support or technical roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
  • •Be available and present to deliver high-quality 24x7 support in a global, distributed environment.
  • •Strong communication skills and ability to work fully remote with reliable connectivity.
  • •Mindset of teamwork, global engagement, empathy, and solving challenging problems.
Skills:CommunicationTeamworkEmpathyProblem-solvingSelf-drivenCuriosity
Tech Stack:ClickHouse CloudClickHouseSQLOLAPCloud-native SaaSDistributed systemsSlackKafkaKinesisSparkRabbitMQAzureGCPAWS

Company Brief

ClickHouse
Develops ClickHouse, a high-performance open-source columnar database for real-time analytics, enabling fast querying and processing of large volumes of data for analytics, monitoring, and business intelligence workloads.
Industry: Data Infrastructure
Headquarters: Menlo Park, United States
Founded: 2016
WebsiteLinkedIn