Stripe

2 months ago

Staff Product Manager, Support Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Build and lead the platform that powers Stripe’s user-facing AI agent to solve problems across the product suite. Develop rapid AI-powered feedback loops for product teams to continuously improve conversational experiences, and create infrastructure enabling flexible, scalable conversations across merchant dashboard, consumer apps, and 3rd‑party experiences. Drive applied AI to redefine what great customer interactions look like.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Create the home for product teams to safely build out, understand and improve their conversational experiences.
•Build feedback loops from conversations through improvement recommendations to generating evals and prompts.
•Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products.
•Integrate human and AI conversations in the platform so that teams can understand and manage both.
•Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives - so that teams can build once and have that capability available to internal, external and 3rd party use cases.

Key Requirements

•12+ years of experience as a Product Manager.
•Deep user empathy and a high bar for user experience.
•Experience developing a multi-year vision, strategy and roadmap for large scale products.
•Experience leading cross-team initiatives from ideation to execution.
•Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)

Experience:12+ yearsFintechPaymentsSaaS

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:AIConversational AIMachine learning

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Stripe

2 months ago

Staff Product Manager, Support Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Create the home for product teams to safely build out, understand and improve their conversational experiences.
•Build feedback loops from conversations through improvement recommendations to generating evals and prompts.
•Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products.
•Integrate human and AI conversations in the platform so that teams can understand and manage both.
•Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives - so that teams can build once and have that capability available to internal, external and 3rd party use cases.

Key Requirements

•12+ years of experience as a Product Manager.
•Deep user empathy and a high bar for user experience.
•Experience developing a multi-year vision, strategy and roadmap for large scale products.
•Experience leading cross-team initiatives from ideation to execution.
•Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)

Experience:12+ yearsFintechPaymentsSaaS

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:AIConversational AIMachine learning

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor