Partner Success Manager III

Xometry
Los Angeles, Maryland
Workplace: RemoteFull timeUSD 76,000 - 99,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Interpersonal","Organizational","Analytical","Collaboration","Communication"]

Partner with Xometry’s manufacturing partner community as the primary point of contact, driving trust-based communication and ensuring work is effectively prioritized across the order/job lifecycle. Manage queues and weekly portfolio reviews to mitigate delays, assess partner fitness for high-risk jobs, and escalate significant risks. Act as a technical subject matter expert to resolve production blockers, including RMA projects and financial reclamations, while collaborating with Operations and PD&T teams to maintain quality and safety adherence.

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Xometry
Xometry
2 days ago

Partner Success Manager III

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Partner with Xometry’s manufacturing partner community as the primary point of contact, driving trust-based communication and ensuring work is effectively prioritized across the order/job lifecycle. Manage queues and weekly portfolio reviews to mitigate delays, assess partner fitness for high-risk jobs, and escalate significant risks. Act as a technical subject matter expert to resolve production blockers, including RMA projects and financial reclamations, while collaborating with Operations and PD&T teams to maintain quality and safety adherence.
Location: Los Angeles, Maryland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for the partner community, building trust through proactive and transparent communication on project status and roadblocks.
  • •Maintain queue awareness to orchestrate the production process and ensure work is effectively prioritized to mitigate delays.
  • •Conduct weekly portfolio reviews to track progress, evaluate partner fitness for high-risk jobs, and escalate significant risks as needed.
  • •Act as a technical subject matter expert for the Partner Success Team to resolve production blockers using deep knowledge of manufacturing technologies.
  • •Identify and resolve issues, including managing RMA projects and negotiating financial reclamations for non-conformance or late deliveries.

Pay and Benefits

Salary: USD 76,000 - 99,000 annually
Perks:401kHealth InsuranceDentalVisionPaid LeaveLife Insurance

Key Requirements

  • •Bachelor’s degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience).
  • •Minimum 4 years of experience in supply chain and/or customer service, preferably in manufacturing operations.
  • •Proven track record of managing schedule commitments for an identified customer group.
  • •Knowledge of manufacturing processes, timelines, and documentation.
  • •Proficiency in ERP tools and communication software.
Experience:4+ yearsSupply chainCustomer serviceManufacturing operationsManufacturing
Education:Bachelor's
Skills:InterpersonalOrganizationalAnalyticalCollaborationCommunication
Certifications:ISO 9001
Languages:English
Tech Stack:ERPGoogle Sheets

Company Brief

Xometry
Operates an on-demand digital manufacturing marketplace connecting buyers with manufacturing partners for CNC machining, 3D printing, sheet metal, injection molding and other custom parts, leveraging instant quoting and supply chain services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 2013
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