Associate Application Support Consultant - Dutch Speaker

Unit4
Poland
Workplace: RemoteFull timePLN 86,811 - 96,652 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Problem-solving","Time management","Collaboration"]

Serve as the first point of contact for Unit4 customers’ IT and Business Application questions, providing professional support and progressing cases to resolution. Investigate, process, and document application defects, handle customer escalations, and coordinate with colleagues and R&D when needed. Identify improvement opportunities, participate in process improvement initiatives, and maintain compliance with information/security requirements and ISO standards while building your product and soft-skill knowledge.

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Unit4
Unit4
1 day ago

Associate Application Support Consultant - Dutch Speaker

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Job Summary

Serve as the first point of contact for Unit4 customers’ IT and Business Application questions, providing professional support and progressing cases to resolution. Investigate, process, and document application defects, handle customer escalations, and coordinate with colleagues and R&D when needed. Identify improvement opportunities, participate in process improvement initiatives, and maintain compliance with information/security requirements and ISO standards while building your product and soft-skill knowledge.
Location: Poland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Progress support issues to conclusion by liaising with colleagues and R&D as appropriate.
  • •Investigate, process, and document application defects passed to the Application Support team.
  • •Proactively flag escalation risks and coordinate additional resources to support investigations.
  • •Handle customer escalations with ownership and provide regular customer updates on progress.
  • •Investigate, document, and present process improvements that enhance the customer experience while following information/security requirements and ISO standards.

Pay and Benefits

Salary: PLN 86,811 - 96,652 annually
Perks:Paid LeaveRemote Work

Key Requirements

  • •Fluent in English and Dutch (verbal and written), with strong communication skills for customer interactions.
  • •Provide exceptional customer service and take ownership of complicated customer issues.
  • •Good analytical and problem-solving abilities to investigate and resolve application support cases.
  • •Common knowledge of Microsoft technologies, workplace processes, and IT infrastructure.
  • •Ability to manage priorities and deadlines; ServiceNow knowledge is a plus, and knowledge of Unit4 ERP modules or ITIL is an asset.
Skills:CommunicationCustomer serviceProblem-solvingTime managementCollaboration
Languages:EnglishDutch
Tech Stack:MicrosoftIT infrastructureServiceNowUnit4 ERP

Company Brief

Unit4
Provides cloud ERP, HCM and FP&A software for people-centric organizations (professional services, public sector, nonprofit, higher education), delivering adaptive, self-driving enterprise applications and services globally.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dordrecht, Netherlands
Founded: 1980
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor