Dialpad

2 weeks ago

Sr. Partner Technical Delivery Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own Dialpad’s partner technical enablement experience by designing and delivering hands-on workshops, boot camps, and summits across NA, EMEA, and ANZ. Coordinate event logistics for 20+ major sessions per year, run lab environments, and develop lab guides and technical playbooks. Manage Docebo LMS content and certification grading for CDP 2.0 tracks, validating NPI updates and measuring event-to-pipeline ROI to drive partner certification outcomes.

Location: Denver

Workplace: Onsite

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Mid level

Key Responsibilities

•Own end-to-end delivery of technical workshops, boot camps, and summits across NA, EMEA, and ANZ.
•Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
•Develop lab guides, set up and maintain hands-on lab environments, and create technical playbooks for Connect, CX, Agentic AI, and Managed Services.
•Own technical LMS content in Docebo, keeping certification material current and delivering Capstone certification grading and recertification across CDP 2.0 tracks.
•Instrument event-to-pipeline attribution by measuring ROI and training effectiveness per event and reporting results to leadership.

Travel: Extensive travel

Pay and Benefits

Salary: USD 154,800 - 195,600 annually

Key Requirements

•5+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role.
•Strong hands-on experience with UCaaS, CCaaS, or cloud communications platforms.
•Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences.
•Experience building and running lab environments for training or certification programs.
•Excellent project management skills to run a multi-city event calendar and drive outcomes.

Experience:5+ yearsAIUCaaSCCaaSPartner enablementTechnical training

Skills:ScrappyCuriousOptimisticPersistentEmpatheticProject managementCommunicationExecutive presenceFacilitation

Certifications:Capstone certificationCDP 2.0 certification

Languages:English

Tech Stack:DoceboLMSUCaaSCCaaSAgentic AICDP 2.0ConnectCXManaged Services

Company Brief

Dialpad

Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Dialpad

2 weeks ago

Sr. Partner Technical Delivery Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Denver

Workplace: Onsite

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Mid level

Key Responsibilities

•Own end-to-end delivery of technical workshops, boot camps, and summits across NA, EMEA, and ANZ.
•Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
•Develop lab guides, set up and maintain hands-on lab environments, and create technical playbooks for Connect, CX, Agentic AI, and Managed Services.
•Own technical LMS content in Docebo, keeping certification material current and delivering Capstone certification grading and recertification across CDP 2.0 tracks.
•Instrument event-to-pipeline attribution by measuring ROI and training effectiveness per event and reporting results to leadership.

Travel: Extensive travel

Pay and Benefits

Salary: USD 154,800 - 195,600 annually

Key Requirements

•5+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role.
•Strong hands-on experience with UCaaS, CCaaS, or cloud communications platforms.
•Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences.
•Experience building and running lab environments for training or certification programs.
•Excellent project management skills to run a multi-city event calendar and drive outcomes.

Experience:5+ yearsAIUCaaSCCaaSPartner enablementTechnical training

Skills:ScrappyCuriousOptimisticPersistentEmpatheticProject managementCommunicationExecutive presenceFacilitation

Certifications:Capstone certificationCDP 2.0 certification

Languages:English

Tech Stack:DoceboLMSUCaaSCCaaSAgentic AICDP 2.0ConnectCXManaged Services

Company Brief

Dialpad

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn