SRS Distribution

2 days ago

Director, CRM Product & Customer Intelligence

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Own the vision, roadmap, and prioritized backlog for Salesforce and related CRM applications that drive revenue through improved customer engagement and AI-powered customer intelligence. Partner with sales, service, marketing, and operations to define outcome-driven initiatives, write epics and user stories, and ensure delivery meets success metrics. Establish platform governance and manage vendor/licensing decisions while communicating progress, trade-offs, and ROI to executive stakeholders. 4 days/week onsite in McKinney.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Own CRM product vision, roadmap, and prioritized feature backlog for Salesforce and related applications.
•Partner with sales, service, marketing, and operations to capture business needs and align priorities.
•Write epics and user stories with acceptance criteria and a definition of done; ensure delivered work meets intended outcomes.
•Own the data and customer-intelligence strategy on the platform, including AI use cases, and translate insights into measurable value.
•Define success metrics, ROI, and adoption; establish platform governance and manage vendor/licensing decisions while communicating progress to executives.

Travel: Medium travel

Pay and Benefits

Perks:401kEquityPaid LeaveHealth InsuranceDentalVisionFlexible SpendingLife InsuranceLong-term Disability

Key Requirements

•Proven success in product ownership or product management, including CRM/Salesforce platforms.
•Experience owning a roadmap and backlog and delivering measurable business outcomes.
•Strong understanding of CRM and how to translate customer data/intelligence into value.
•Experience establishing platform governance and prioritization across competing stakeholders.
•Ability to synthesize business requirements into user stories and technical requirements.

Experience:5-7 years

Education:Bachelor's in Business, Computer Science, Engineering, or a related field

Skills:Strategic leadershipMentorshipExecutive stakeholder managementAnalytical thinkingRisk management

Certifications:Certified Scrum MasterCertified Scrum Product Owner (CSPO)Professional Scrum Master (PSM)Certified ScrumMaster (CSM)Salesforce certifications

Tech Stack:SalesforceSalesforce Sales CloudSalesforce Service CloudSnowflakeSQLCustomer IntelligenceCDPReact

Company Brief

SRS Distribution

SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn

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SRS Distribution

2 days ago

Director, CRM Product & Customer Intelligence

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Own CRM product vision, roadmap, and prioritized feature backlog for Salesforce and related applications.
•Partner with sales, service, marketing, and operations to capture business needs and align priorities.
•Write epics and user stories with acceptance criteria and a definition of done; ensure delivered work meets intended outcomes.
•Own the data and customer-intelligence strategy on the platform, including AI use cases, and translate insights into measurable value.
•Define success metrics, ROI, and adoption; establish platform governance and manage vendor/licensing decisions while communicating progress to executives.

Travel: Medium travel

Pay and Benefits

Perks:401kEquityPaid LeaveHealth InsuranceDentalVisionFlexible SpendingLife InsuranceLong-term Disability

Key Requirements

•Proven success in product ownership or product management, including CRM/Salesforce platforms.
•Experience owning a roadmap and backlog and delivering measurable business outcomes.
•Strong understanding of CRM and how to translate customer data/intelligence into value.
•Experience establishing platform governance and prioritization across competing stakeholders.
•Ability to synthesize business requirements into user stories and technical requirements.

Experience:5-7 years

Education:Bachelor's in Business, Computer Science, Engineering, or a related field

Skills:Strategic leadershipMentorshipExecutive stakeholder managementAnalytical thinkingRisk management

Certifications:Certified Scrum MasterCertified Scrum Product Owner (CSPO)Professional Scrum Master (PSM)Certified ScrumMaster (CSM)Salesforce certifications

Tech Stack:SalesforceSalesforce Sales CloudSalesforce Service CloudSnowflakeSQLCustomer IntelligenceCDPReact

Company Brief

SRS Distribution

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn