American Airlines Group

6 days ago

Manager, AACU Payments Servicing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead the American Airlines Credit Union Payments Servicing Center, managing member-initiated credit/debit card request experiences, call center operations, and back-office card work. Manage a team of ~20 (with direct reports), oversee Regulation E-compliant secured messaging and escalations, partner with Payments leadership and third-party vendors, and drive process improvements, audits, and business planning through budgets and capital recommendations.

Location: Texas

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead and manage the Payments Servicing Center team (~20 members including 4 direct reports) with a collaborative, employee-focused approach.
•Oversee call center functions for credit/debit card payment requests, secured messaging for card inquiries (e.g., travel notifications), and compliance with Regulation E.
•Handle member escalations with empathy and urgency, ensuring high-quality service across internal processes and third-party partners.
•Identify and implement process improvement opportunities and keep policies and procedures up to date.
•Oversee business planning and budgeting, internal audits, and regulatory/compliance exams; coordinate on-call emergency hotline coverage.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•High school diploma or GED.
•Minimum of three years of relevant work experience; a Bachelor's degree may be considered in lieu of two years of experience.
•Preferred: Bachelor's degree in Business Administration, Marketing, Sales, Management, or related field.
•Previous credit union or banking experience in payments, call centers and/or frontline operations.
•Ability to identify and implement process improvement opportunities, including automation and AI.

Experience:3+ years

Education:High School in Business Administration, Marketing, Sales, Management (or related field)

Skills:People managementEmployee engagementCommunicationInterpersonal skillsTime management

Tech Stack:Microsoft OfficeWordExcelAccessPowerPointSymitarJack HenryAutomationAIRegulation EBank Secrecy Act

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

6 days ago

Manager, AACU Payments Servicing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Texas

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead and manage the Payments Servicing Center team (~20 members including 4 direct reports) with a collaborative, employee-focused approach.
•Oversee call center functions for credit/debit card payment requests, secured messaging for card inquiries (e.g., travel notifications), and compliance with Regulation E.
•Handle member escalations with empathy and urgency, ensuring high-quality service across internal processes and third-party partners.
•Identify and implement process improvement opportunities and keep policies and procedures up to date.
•Oversee business planning and budgeting, internal audits, and regulatory/compliance exams; coordinate on-call emergency hotline coverage.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•High school diploma or GED.
•Minimum of three years of relevant work experience; a Bachelor's degree may be considered in lieu of two years of experience.
•Preferred: Bachelor's degree in Business Administration, Marketing, Sales, Management, or related field.
•Previous credit union or banking experience in payments, call centers and/or frontline operations.
•Ability to identify and implement process improvement opportunities, including automation and AI.

Experience:3+ years

Education:High School in Business Administration, Marketing, Sales, Management (or related field)

Skills:People managementEmployee engagementCommunicationInterpersonal skillsTime management

Tech Stack:Microsoft OfficeWordExcelAccessPowerPointSymitarJack HenryAutomationAIRegulation EBank Secrecy Act

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn