高级金融服务主任 - 工商金融综合理财热线 (英文组) (Foshan, GD, CN, 528200)

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Customer centric","Empathy","Teamwork","Attention to detail"]

Handle inbound customer contacts for HSBC through the工商金融综合理财热线, resolving issues at first contact and delivering on promised service levels. Analyze customer needs, recommend value-added products and services, and ensure customers understand offerings. Perform daily tasks such as calling customers or relevant departments for information, conduct customer screening and risk assessment, and complete assigned monitoring and workflow tasks while adhering to compliance standards.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
2 days ago

高级金融服务主任 - 工商金融综合理财热线 (英文组) (Foshan, GD, CN, 528200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Handle inbound customer contacts for HSBC through the工商金融综合理财热线, resolving issues at first contact and delivering on promised service levels. Analyze customer needs, recommend value-added products and services, and ensure customers understand offerings. Perform daily tasks such as calling customers or relevant departments for information, conduct customer screening and risk assessment, and complete assigned monitoring and workflow tasks while adhering to compliance standards.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle customer contacts politely and friendly, resolving issues at first contact where possible and instilling customer confidence.
  • •Deliver what is promised in line with customer expectations and complete assigned tasks within required timeframes.
  • •Offer value-added products and services based on customer needs analysis and ensure customer understanding.
  • •Perform daily work including calling customers or relevant departments to obtain information, and conduct customer screening and risk assessment.
  • •Build and maintain good customer relationships and improve service quality while monitoring work processes and following compliance requirements.

Key Requirements

  • •High school diploma or above and must be of legal working age.
  • •Proficient in the language(s) required by the process.
  • •Ability to work in a high-volume, fast-paced environment.
  • •Proficiency with personal computers and basic software packages and specialised applications.
  • •At least 1+ year of finance or accounting-related work experience (Bachelor’s degree or above also mentioned).
Experience:1+ yearsFinanceAccountingBanking
Education:Bachelor's
Skills:CommunicationCustomer centricEmpathyTeamworkAttention to detail
Languages:ChineseCantoneseMandarinEnglish
Tech Stack:Microsoft Office

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn