Customer Success Manager - Vietnam HCMC

Insider
Ho Chi Minh City
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Project management","Strategic thinking","Account planning","Customer orientation"]

Drive customer adoption and retention by building trusted relationships and ensuring clients get maximum value from Insider One’s marketing and customer engagement platform. Coordinate with product onboarding, technical account management, and account management teams to provide tech support, training, and best-use-case guidance. Own partner success metrics including gross retention, CSAT, health score, and lock-in score, and continuously bring feedback and product ideas to improve outcomes.

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Insider
Insider
2 months ago

Customer Success Manager - Vietnam HCMC

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Last checked: 4 hours agoStatus: Live

Job Summary

Drive customer adoption and retention by building trusted relationships and ensuring clients get maximum value from Insider One’s marketing and customer engagement platform. Coordinate with product onboarding, technical account management, and account management teams to provide tech support, training, and best-use-case guidance. Own partner success metrics including gross retention, CSAT, health score, and lock-in score, and continuously bring feedback and product ideas to improve outcomes.
Location: Ho Chi Minh City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Be the primary point of contact for partners and orchestrate adoption and usage to deliver value.
  • •Build trusted advisor relationships, support clients in meeting objectives, and resolve escalated customer issues.
  • •Provide best-use-case guidance, help with product/panel usage, train partners, and consult on how to use products effectively.
  • •Coordinate with Product Onboarding, Technical Account Management, and Account Management teams to ensure full tech support when needed.
  • •Own success metrics including gross retention, CSAT, health score, and lock-in score, and take proactive actions to improve them.

Pay and Benefits

Perks:Equity

Key Requirements

  • •A university degree in Business, Marketing, or a related field.
  • •4+ years of customer-facing customer success, account management, or strategic consulting experience in Martech or SaaS.
  • •Strong communication skills in writing and speaking (English & Malay).
  • •Strategic thinking with excellent project management skills.
  • •Customer-oriented with the ability to establish robust relationships with an assigned customer base.
Experience:4+ yearsMartechSaaS
Education:Bachelor's in Business, Marketing, or related fields
Skills:CommunicationProject managementStrategic thinkingAccount planningCustomer orientation
Languages:EnglishMalay
Tech Stack:AICustomer Data Platform (CDP)WhatsAppSMSEmailWebAppSite Search

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website