Support Engineer Intern - m/f/d

Langdock
Berlin
Workplace: OnsiteInternshipEUR 60,000+ annuallyFunction: Product ManagementSkills: ["Communication","Empathy","Problem-solving","End-to-end ownership","Systems thinking"]

Provide front-line support for an enterprise, model-agnostic AI platform by answering tickets end-to-end, troubleshooting edge cases, and resolving issues involving API integrations, compliance/security requirements, billing, and access control. Reproduce and investigate customer-reported problems, communicate clear solutions, and document recurring friction with reproduction steps. Feed bugs and improvements back to engineering and help refine AI-driven support tooling over a 6-month onsite internship in Berlin.

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FursaFursa
Langdock
Langdock
1 day ago

Support Engineer Intern - m/f/d

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide front-line support for an enterprise, model-agnostic AI platform by answering tickets end-to-end, troubleshooting edge cases, and resolving issues involving API integrations, compliance/security requirements, billing, and access control. Reproduce and investigate customer-reported problems, communicate clear solutions, and document recurring friction with reproduction steps. Feed bugs and improvements back to engineering and help refine AI-driven support tooling over a 6-month onsite internship in Berlin.
Location: Berlin
Workplace: Onsite
Employment Type: Internship · 6 months
Job Function: Product Management
Seniority: Intern level

Key Responsibilities

  • •Handle customer support tickets end-to-end in the support queue, addressing model quirks and enterprise setups involving APIs, compliance/security, billing, and access control.
  • •Investigate and troubleshoot reported issues by reproducing bugs, testing potential fixes, and delivering clear, accurate answers.
  • •Flag recurring friction by documenting edge cases with reproduction steps and escalating bugs to engineering and product.
  • •Improve support operations by suggesting workflow tweaks and testing internal AI tooling to resolve routine questions faster.

Pay and Benefits

Salary: EUR 60,000 annually

Key Requirements

  • •Genuine interest in front-line customer support, including patient, clear communication with users in an active ticket queue.
  • •Available to start ASAP for a 6-month full-time internship working 100% on-site from Berlin.
  • •Strong systems thinking and analytical drive to break down tricky technical or operational problems logically.
  • •Ability to take end-to-end ownership for tickets by diagnosing root causes and preventing repeat issues.
  • •Technical or analytical background (e.g., studies or hands-on experience in Computer Science or Data Engineering).
Experience:Enterprise softwareAI
Education:
Skills:CommunicationEmpathyProblem-solvingEnd-to-end ownershipSystems thinking
Languages:GermanEnglish
Tech Stack:AIAPIsAPI integrations

Company Brief

Langdock
Langdock provides localization and i18n tooling that integrates with design and development workflows, enabling teams to manage translations, sync content from design files and code repositories, and streamline multilingual product launches.
Industry: Developer Tools
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