Manager Partner Program Platform Operations EM

Adidas
Gurugram
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 5-8 yearsSkills: ["Root cause analysis","Cross-functional issue resolution","Stakeholder communication","Continuous improvement","Problem solving"]

Own operational management of the adidas Partner Program ecosystem across Emerging Markets, ensuring stability and performance of partner integrations. Monitor partner platform health, inventory/order/cancellation/return data flows, and incident trends. Act as the primary escalation point for integration incidents—investigate issues across OMS, middleware, and partner platforms, drive root-cause analysis, communicate with stakeholders, and improve processes, monitoring, and automation for reliable customer experience.

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FursaFursa
Adidas
Adidas
1 day ago

Manager Partner Program Platform Operations EM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own operational management of the adidas Partner Program ecosystem across Emerging Markets, ensuring stability and performance of partner integrations. Monitor partner platform health, inventory/order/cancellation/return data flows, and incident trends. Act as the primary escalation point for integration incidents—investigate issues across OMS, middleware, and partner platforms, drive root-cause analysis, communicate with stakeholders, and improve processes, monitoring, and automation for reliable customer experience.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Monitor and maintain operational health of Partner Program integrations and platform workflows.
  • •Ensure seamless inventory, order, cancellation, and return data flows across systems.
  • •Serve as the primary escalation point for platform and integration-related incidents and drive root-cause analysis.
  • •Monitor service performance, operational KPIs, and SLA adherence; track recurring issues and risks.
  • •Drive continuous improvement through process enhancements, monitoring improvements, and automation for new integrations and releases.

Key Requirements

  • •Strong understanding of APIs and system integrations/middleware platforms (REST, SOAP, JSON/XML).
  • •Experience troubleshooting inventory, order, and data synchronization issues across integrated systems.
  • •Knowledge of e-commerce operations including order lifecycle, inventory management, fulfillment, cancellations, and returns.
  • •Proficiency in SQL, Excel, and data analysis for issue investigation, reconciliation, and validation.
  • •Experience with incident management, root cause analysis, SLA tracking, and cross-functional issue resolution.
Experience:5-8 yearsE-commerce operationsIntegration operationsPlatform operationsService managementMarketplace operations
Skills:Root cause analysisCross-functional issue resolutionStakeholder communicationContinuous improvementProblem solving
Certifications:ITIL
Tech Stack:APIsRESTSOAPJSON/XMLSQLExcelOMSMiddlewareWMSService managementTicketing toolsMicroservicesEvent-driven integrationsMarketplace platforms

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
Glassdoor
Glassdoor: 3.8
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