IT Service Desk Analyst II
Xometry
United States
Workplace: HybridFull timeUSD 72,000 - 75,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Customer service","Communication","Problem-solving","Teamwork","Prioritization"]Provide first and second-line IT support across Slack, Jira Service Management, and in-person channels. Manage hardware lifecycle, onboarding/offboarding, access to systems, and resolve a range of issues from account lockouts to VPN connectivity. Collaborate with IT Engineering, document procedures, and uphold high service standards in a hybrid Waltham, MA environment.
