Senior Director, Global Renewals

Cyera
New York
Workplace: RemoteFull timeFunction: Executive & General ManagementExperience: 10-15 yearsSkills: ["Leadership","Cross-functional collaboration","Executive communication","Process orientation","Accountability"]

Own and scale the end-to-end global renewals motion across a worldwide customer base. Lead Renewal Managers, drive renewals process execution (forecasting, risk identification, contract preparation, negotiation support, and on-time close), and report executive-level renewal and churn insights. Partner with Sales, Customer Success, Deal Desk, Legal, and Finance to improve retention outcomes, forecast accuracy, contracting velocity, and CRM/CLM tooling through repeatable playbooks and analytics.

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FursaFursa
Cyera
Cyera
1 month ago

Senior Director, Global Renewals

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Job Summary

Own and scale the end-to-end global renewals motion across a worldwide customer base. Lead Renewal Managers, drive renewals process execution (forecasting, risk identification, contract preparation, negotiation support, and on-time close), and report executive-level renewal and churn insights. Partner with Sales, Customer Success, Deal Desk, Legal, and Finance to improve retention outcomes, forecast accuracy, contracting velocity, and CRM/CLM tooling through repeatable playbooks and analytics.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Build, lead, and scale a team of Renewal Managers to execute renewals books timelines, contracts, risk identification, and negotiation support.
  • •Own the end-to-end renewals motion, including segmentation, risk tiers, expansion potential, and clear handoffs between Renewals, AE, CS, Legal, and Deal Desk.
  • •Run the renewals forecast cadence and deliver executive reporting on pipeline health, churn risk, and retention performance.
  • •Drive renewal KPIs including cohort renewal rate (At Bat Renewal) and on-time renewal performance, alongside forecast accuracy.
  • •Continuously improve renewal playbooks and CRM/CLM tooling, dashboards, and analytics while partnering cross-functionally with Sales, Customer Success, Deal Desk, Legal, and Finance.

Pay and Benefits

Perks:Remote WorkPaid LeaveHealth InsuranceVisionDentalLife InsuranceDisability Insurance

Key Requirements

  • •10-15+ years in renewals, customer success, or revenue operations, including people management experience scaling a renewals team.
  • •Proven track record owning GRR, cohort renewal rate, and renewal-rate KPIs at scale in a B2B SaaS environment.
  • •Experience operating in a RACI-style model where renewals execution is separated from commercial deal ownership, partnering effectively with AE leadership.
  • •Strong process and systems orientation, with familiarity using CRM and CLM/forecasting tools.
  • •Excellent cross-functional collaboration and executive communication skills.
Experience:10-15 yearsB2B SaaS
Skills:LeadershipCross-functional collaborationExecutive communicationProcess orientationAccountability
Tech Stack:CRMCLMDashboardsForecasting toolsReporting

Company Brief

Cyera
Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor