Remote Bilingual Customer Care Associate

NTT
Ottawa
Workplace: RemoteFull time20 - 21 hourlyFunction: Data Analytics & Business IntelligenceSkills: ["Customer care","Professional communication"]

Provide outstanding customer service in a fast-paced Customer Care Centre by handling inbound telephone inquiries. Resolve customer issues with accurate, timely information while tracking calls and navigating computer systems to gather relevant details. In this bilingual French/English role, respond professionally to customer requests and complaints through phone, email, and chat, helping build customer loyalty and relationships.

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FursaFursa
NTT
NTT
6 days ago

Remote Bilingual Customer Care Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 minutes agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Provide outstanding customer service in a fast-paced Customer Care Centre by handling inbound telephone inquiries. Resolve customer issues with accurate, timely information while tracking calls and navigating computer systems to gather relevant details. In this bilingual French/English role, respond professionally to customer requests and complaints through phone, email, and chat, helping build customer loyalty and relationships.
Location: Ottawa
Workplace: Remote
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries/complaints through phone, email, and chat with attention to customer care and a professional approach.

Pay and Benefits

Salary: 20 - 21 hourly
Perks:Health InsuranceVisionDentalEmployee AssistanceRetirement

Key Requirements

Skills:Customer careProfessional communication
Languages:FrenchEnglish
Tech Stack:Computer systems

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn