Supplies Customer Assurance Engineer

HP
Singapore
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Skills: ["Problem-solving","Analytical skills","Leadership","Communication","Collaboration","Program management","Business acumen"]

Serve as the primary customer advocate for assigned ink supplies products, balancing a differentiated customer experience with HP profitability across the full product lifecycle. Use customer sentiments and telemetry to represent current product quality and experience, and drive improvements with Home Print, customer support, R&D, manufacturing, and printer partners. Own customer-experience and supplies-quality PDP deliverables, track performance, and lead escalation communications to resolve issues and optimize warranty costs.

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FursaFursa
HP
HP
2 days ago

Supplies Customer Assurance Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as the primary customer advocate for assigned ink supplies products, balancing a differentiated customer experience with HP profitability across the full product lifecycle. Use customer sentiments and telemetry to represent current product quality and experience, and drive improvements with Home Print, customer support, R&D, manufacturing, and printer partners. Own customer-experience and supplies-quality PDP deliverables, track performance, and lead escalation communications to resolve issues and optimize warranty costs.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)

Key Responsibilities

  • •Be the customer champion for assigned ink supplies products/solutions within Home and Office products.
  • •Own and ensure 100% completion and delivery of supplies quality and customer experience PDP deliverables for assigned products (including customer needs, support strategy, content & messaging, product setup, and returns).
  • •Participate on the program development team and partner with R&D, manufacturing, printer teams, and support partners to drive product and customer experience improvements.
  • •Track, monitor, and report on product/customer experience performance of in-market products.
  • •Take ownership of escalated customer issues and lead/facilitate escalation efforts through investigation, fix/no-fix decisions, and resolution coordination.

Key Requirements

  • •Four-year or graduate degree in Computer Science, Engineering, or related discipline, or commensurate work experience.
  • •Excellent problem-solving and analytical skills.
  • •Strong leadership and communication skills.
  • •Collaborate with internal and external partners to resolve issues and improve projects.
  • •Knowledge of support processes, including NPI setup and IB field response monitoring.
Skills:Problem-solvingAnalytical skillsLeadershipCommunicationCollaborationProgram managementBusiness acumen

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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