Social Media Community Manager

Coursera
United States
Full timeUSD 113,050 - 143,000 annuallyFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Empathy","Judgment","Escalation","Community engagement","Communication"]

Build and engage Coursera’s global learner community across organic social channels. Lead proactive community engagement on platforms including LinkedIn, Instagram, Threads, TikTok, YouTube, Facebook, X, and Reddit, while managing community voice and escalating sensitive issues appropriately. Use social listening to identify trends and sentiment shifts, translate insights into actionable recommendations, and develop a learner story pipeline that supports content, testimonials, and broader marketing strategy.

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FursaFursa
Coursera
Coursera
5 days ago

Social Media Community Manager

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Last checked: 15 hours agoStatus: Live

Job Summary

Build and engage Coursera’s global learner community across organic social channels. Lead proactive community engagement on platforms including LinkedIn, Instagram, Threads, TikTok, YouTube, Facebook, X, and Reddit, while managing community voice and escalating sensitive issues appropriately. Use social listening to identify trends and sentiment shifts, translate insights into actionable recommendations, and develop a learner story pipeline that supports content, testimonials, and broader marketing strategy.
Location: United States
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Develop and execute proactive community engagement strategies across Coursera’s organic social channels, including LinkedIn, Instagram, Threads, TikTok, YouTube, Facebook, X, and Reddit.
  • •Manage Coursera’s community voice by responding to high-priority learner comments, mentions, and engagement moments, coordinating with agency support as needed.
  • •Identify community trends, learner needs, and sentiment shifts, translating insights into recommendations for social content, campaigns, and engagement strategy.
  • •Build and maintain a learner story pipeline through outreach, follow-up coordination, and internal partner alignment.
  • •Partner with Learner Support, Social, Brand, Content, PR/Comms, Legal, and agency teams to escalate sensitive issues and ensure brand-aligned interactions; track and report community impact.
  • •Track and report on community engagement, proactive outreach, learner story sourcing, sentiment, and recurring themes to measure impact and inform strategy.

Pay and Benefits

Salary: USD 113,050 - 143,000 annually
Perks:Health InsuranceDentalVisionRsus

Key Requirements

  • •5+ years of experience in community management across major social platforms such as LinkedIn, Instagram, TikTok, YouTube, Facebook, Threads, Reddit, or X.
  • •Experience using social media management, social listening, or reporting tools to monitor engagement, sentiment, and audience trends and source customer stories.
  • •Experience building proactive community engagement programs beyond inbound response management.
  • •Experience navigating sensitive customer or community issues with sound judgment, empathy, and clear escalation practices.
Experience:5+ yearsSocial mediaCommunity managementSocial listening
Skills:EmpathyJudgmentEscalationCommunity engagementCommunication
Tech Stack:LinkedInInstagramThreadsTikTokYouTubeFacebookXReddit

Company Brief

Coursera
Operates an online learning platform offering MOOCs, professional certificates, and degree programs in partnership with universities and organizations worldwide, enabling learners and professionals to acquire new skills and credentials online.
Industry: EdTech
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mountain View, United States
Founded: 2012
WebsiteLinkedIn