Production Strategist

Serval
San Francisco
Workplace: OnsiteFull timeUSD 150,000 - 250,000 annuallyFunction: Manufacturing & Production OperationsSkills: ["Communication","Relationship management"]

Own customer production success post-deployment on Serval’s Agent Deployment team. Serve as the primary technical partner after go-live, troubleshooting issues, advocating for customer needs, and turning adoption into renewals and expansion. Build systems, tooling, automation, and playbooks that scale support without headcount growth. Ship production code changes and help customers become self-sufficient through training and documentation.

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FursaFursa
Serval
Serval
2 days ago

Production Strategist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own customer production success post-deployment on Serval’s Agent Deployment team. Serve as the primary technical partner after go-live, troubleshooting issues, advocating for customer needs, and turning adoption into renewals and expansion. Build systems, tooling, automation, and playbooks that scale support without headcount growth. Ship production code changes and help customers become self-sufficient through training and documentation.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Manufacturing & Production Operations

Key Responsibilities

  • •Serve as the primary technical resource post-sale, troubleshooting issues quickly and advocating for customer needs internally.
  • •Drive renewals and expansion by turning strong adoption into renewal outcomes and identifying opportunities to deepen and grow accounts.
  • •Build systems that scale support, including tooling, automation, and playbooks to support more customers without linear headcount growth.
  • •Ship product changes by modifying production code to fix bugs and build features aligned to customer needs.
  • •Make customers self-sufficient by running training sessions and creating documentation to help customers get full value independently.

Pay and Benefits

Salary: USD 150,000 - 250,000 annually

Key Requirements

  • •Startup experience in a customer-facing or technical role.
  • •Strong technical foundation to read and troubleshoot production code in customer-facing environments, including analyzing code paths, database state, and API requests/responses.
  • •Eagerness to build, writing code and automation to create scalable systems rather than one-off fixes.
  • •Excellent communication and relationship-management skills, able to translate complex technical concepts for technical and non-technical stakeholders.
  • •A strong instinct for outcomes like retention, adoption, and expansion, with high agency in fast-moving, ambiguous environments.
Experience:Startup
Skills:CommunicationRelationship management
Tech Stack:API

Company Brief

Serval
Serval builds software solutions for secure communications and collaboration, offering tools that help teams connect, share data, and coordinate workflows across distributed environments.
Industry: SaaS
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