Senior Executive - Residential Customer Relations (National Talent) - Dubai Holding Real Estate

Serve as the primary point of contact for residential customer enquiries and service requests, handling escalated complaints professionally and promptly across phone, email, and in person. Coordinate with internal stakeholders to resolve issues end-to-end, maintain accurate CRM records, and proactively follow up for timely closure. Identify recurring customer pain points and recommend service improvements, while supporting team members to deliver consistent, high-quality customer satisfaction.