Customer Experience Banker Non NMLS; Ocean Springs, MS

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Customer service","Relationship management","Sales acumen","Communication","Presentation"]

Serve as a Financial Concierge for walk-in customers, helping them achieve financial goals by understanding needs, recommending deposit and other banking products, and retaining and growing consumer and business relationships. You’ll resolve customer issues, accurately process transactions, balance daily, and follow operational, security, risk, and regulatory policies. The role also drives customer growth through a disciplined sales process, follow-ups, outbound calling, and referrals.

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Huntington Bancshares
Huntington Bancshares
3 days ago

Customer Experience Banker Non NMLS; Ocean Springs, MS

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Job Summary

Serve as a Financial Concierge for walk-in customers, helping them achieve financial goals by understanding needs, recommending deposit and other banking products, and retaining and growing consumer and business relationships. You’ll resolve customer issues, accurately process transactions, balance daily, and follow operational, security, risk, and regulatory policies. The role also drives customer growth through a disciplined sales process, follow-ups, outbound calling, and referrals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Understand and educate customers on consumer deposit products.
  • •Proactively identify opportunities to grow customer relationships through a disciplined sales process, follow-up, outbound calling, and sourcing referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures; balance daily and process transactions accurately and efficiently.

Key Requirements

  • •High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •1+ year in customer service in banking, financial services, or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
  • •Proficiency in understanding and educating customers on consumer deposit products.
Experience:BankingFinancial servicesRetail salesCustomer service
Education:High School
Skills:Customer serviceRelationship managementSales acumenCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn