1Password

4 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own a portfolio of commercial and mid-market customers and drive long-term retention, adoption, and expansion. Serve as a trusted security advisor, guiding customers through Extended Access Management and aligning outcomes to Identity & Access Management strategy. Lead success planning, forecasting, and renewal risk mitigation using Salesforce and Gainsight, while partnering cross-functionally to run executive business reviews and deliver measurable value.

Location: Canada, United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own and strategically manage a portfolio of commercial and mid-market customers to drive retention and expansion.
•Develop and execute Success Plans aligned to customer security and business objectives, maintaining account structure, priorities, and risk posture.
•Lead proactive lifecycle engagements including executive business reviews, roadmap discussions, webinars, and enablement sessions.
•Drive revenue retention targets and expansion opportunities through upsell and cross-sell motions in partnership with Account Executives.
•Operate with strategic rigor by maintaining forecasting and portfolio insights in Salesforce and Gainsight and delivering consistent reporting.

Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDental401kRrspPaid LeaveRsusRetirement MatchingFree AccountPaid Volunteer

Key Requirements

•6+ years of Customer Success experience in SaaS, preferably in cybersecurity or enterprise technology.
•Proven track record meeting retention, adoption, and expansion KPIs with recognition for top performance (e.g., President’s Club).
•Demonstrated ability to deliver accurate renewal forecasts and portfolio health insights to senior leadership.
•Demonstrated success driving upsell and cross-sell and uncovering customer pain points beyond what’s initially shared.
•Advanced proficiency in portfolio management, forecasting, CRM hygiene, and health scoring using Salesforce and Gainsight (or equivalent).

Experience:6+ yearsSaaSCybersecurityEnterprise technology

Skills:Strategic success planningRelationship buildingConsultative guidanceExecutive communicationData-driven decision-making

Tech Stack:SalesforceGainsightSlackZoomAIMachine learningPredictive analytics

Company Brief

1Password

1Password (AgileBits Inc.) provides a password manager and identity-security platform for individuals and businesses, offering secure credential storage, sharing, and access management across devices and AI agents.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: Toronto, Canada

Founded: 2005

Glassdoor: 3.3

Website LinkedIn Glassdoor

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1Password

4 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Canada, United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own and strategically manage a portfolio of commercial and mid-market customers to drive retention and expansion.
•Develop and execute Success Plans aligned to customer security and business objectives, maintaining account structure, priorities, and risk posture.
•Lead proactive lifecycle engagements including executive business reviews, roadmap discussions, webinars, and enablement sessions.
•Drive revenue retention targets and expansion opportunities through upsell and cross-sell motions in partnership with Account Executives.
•Operate with strategic rigor by maintaining forecasting and portfolio insights in Salesforce and Gainsight and delivering consistent reporting.

Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDental401kRrspPaid LeaveRsusRetirement MatchingFree AccountPaid Volunteer

Key Requirements

•6+ years of Customer Success experience in SaaS, preferably in cybersecurity or enterprise technology.
•Proven track record meeting retention, adoption, and expansion KPIs with recognition for top performance (e.g., President’s Club).
•Demonstrated ability to deliver accurate renewal forecasts and portfolio health insights to senior leadership.
•Demonstrated success driving upsell and cross-sell and uncovering customer pain points beyond what’s initially shared.
•Advanced proficiency in portfolio management, forecasting, CRM hygiene, and health scoring using Salesforce and Gainsight (or equivalent).

Experience:6+ yearsSaaSCybersecurityEnterprise technology

Skills:Strategic success planningRelationship buildingConsultative guidanceExecutive communicationData-driven decision-making

Tech Stack:SalesforceGainsightSlackZoomAIMachine learningPredictive analytics

Company Brief

1Password

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: Toronto, Canada

Founded: 2005

Glassdoor: 3.3

Website LinkedIn Glassdoor