IT Support Specialist - Executive IT Support

Huntington Bancshares
Detroit
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Executive presence","Communication","Customer service","Discretion","Problem-solving"]

Provide discreet, executive-facing technical support for leadership and VIP stakeholders across in-person, remote, phone, and on-demand channels. Install, configure, troubleshoot, and support executive devices and collaboration tools, including laptops, mobile devices, meeting and boardroom technology, VPN, and Microsoft 365/Teams. Escalate complex issues with infrastructure, cybersecurity, networking, endpoint engineering, and vendors while maintaining confidentiality, accurate documentation, and asset tracking to ensure seamless executive productivity and business continuity.

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Huntington Bancshares
Huntington Bancshares
4 hours ago

IT Support Specialist - Executive IT Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide discreet, executive-facing technical support for leadership and VIP stakeholders across in-person, remote, phone, and on-demand channels. Install, configure, troubleshoot, and support executive devices and collaboration tools, including laptops, mobile devices, meeting and boardroom technology, VPN, and Microsoft 365/Teams. Escalate complex issues with infrastructure, cybersecurity, networking, endpoint engineering, and vendors while maintaining confidentiality, accurate documentation, and asset tracking to ensure seamless executive productivity and business continuity.
Location: Detroit
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide professional executive technical support via in-person, remote, phone, and on-demand channels.
  • •Respond quickly to issues impacting executive productivity, business continuity, travel, meetings, presentations, or time-sensitive communications.
  • •Install, configure, troubleshoot, and support executive devices, peripherals, printers, docking stations, and executive workspace technology.
  • •Prepare and support technology for executive meetings, board meetings, town halls, video conferences, presentations, and high-visibility events.
  • •Coordinate with infrastructure, cybersecurity, service desk, networking, endpoint engineering, applications, facilities, and vendors to resolve escalated support matters while maintaining confidentiality and accurate documentation.

Key Requirements

  • •Minimum 1 year of experience in IT support, desktop support, endpoint support, executive support, or a related technical support function.
  • •Bachelor’s degree.
  • •Strong working knowledge of Windows, macOS, iOS, Android, and Microsoft 365 technologies.
  • •Ability to troubleshoot hardware, software, networking, identity and access, mobile device, and audio/video conferencing issues.
  • •Excellent executive-facing communication, customer service, and relationship-management skills with discretion and confidentiality.
Experience:1+ yearsIT support
Education:Bachelor's
Skills:Executive presenceCommunicationCustomer serviceDiscretionProblem-solving
Certifications:CompTIA A+CompTIA Network+CompTIA Security+ITIL FoundationMicrosoft 365
Tech Stack:WindowsMacOSIOSAndroidMicrosoft 365TeamsOutlookOneDriveSharePointVPNMultifactor authenticationJamfMicrosoft IntuneMicrosoft Configuration ManagerEndpoint managementAntivirusEDRAudio/video conferencingMobile device management

Eligibility

Visa:F-1H-1BO-1TNE-3
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn