Fleet Client Services Specialist II

AutoTrader.com
North Carolina
Workplace: RemoteFull timeUSD 18.17 - 27.31 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Organizational skills","Cross-functional collaboration","Problem-solving","Follow-through"]

Manage follow-up maintenance transactions from origination through repair technician custody, ensuring accurate documentation in Cox Fleet systems. Provide responsive customer service for internal and external calls, obtain customer approval for repairs, and proactively schedule preventative maintenance to drive repeat business. Coordinate with Field Operations to match technicians to accounts and support dispatching and service scheduling improvements.

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FursaFursa
AutoTrader.com
AutoTrader.com
1 day ago

Fleet Client Services Specialist II

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Manage follow-up maintenance transactions from origination through repair technician custody, ensuring accurate documentation in Cox Fleet systems. Provide responsive customer service for internal and external calls, obtain customer approval for repairs, and proactively schedule preventative maintenance to drive repeat business. Coordinate with Field Operations to match technicians to accounts and support dispatching and service scheduling improvements.
Location: North Carolina
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage the follow-up maintenance transactions lifecycle from origination through customer unit custody of the repair technician.
  • •Maintain timely and accurate documentation and notations in Cox Fleet systems for each customer contact.
  • •Provide excellent customer service for internal and external calls and maintain professional customer rapport.
  • •Obtain customer approval for all repairs and services and proactively schedule preventative maintenance at regular intervals.
  • •Coordinate with Field Operations to schedule technicians for accounts and continually improve dispatching and service scheduling capabilities.

Pay and Benefits

Salary: USD 18.17 - 27.31 hourly
Perks:Paid LeavePaid HolidaysHealth InsuranceDentalVision401kParental Leave

Key Requirements

  • •High School Diploma/GED and 3 years’ experience in a related field, or equivalent combinations including up to 1 year with additional education/certification, or 5 years’ experience.
  • •Excellent verbal and written communication skills with the ability to communicate effectively at all levels.
  • •Strong organizational skills to balance multiple tasks and provide follow-through.
  • •Strong Excel and data entry skills, plus the ability to learn Cox Fleet IT systems (Web Wrench, MobileFrame, RO Writer).
  • •Knowledge of the trucking industry and experience with fleet maintenance or related transportation experience is helpful.
Experience:TruckingFleet maintenanceTransportation
Education:High School
Skills:CommunicationOrganizational skillsCross-functional collaborationProblem-solvingFollow-through
Tech Stack:ExcelWeb WrenchMobileFrameRO Writer

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn