Customer Service Executive - CSO (Casablanca, MA)

Deliver exceptional customer service by responding to inquiries via phone, email, and chat, resolving complaints, and following up to ensure issues are resolved. Maintain strong customer relationships, process and track customer orders, and keep customers informed about delivery status and concerns. Coordinate with internal teams to resolve escalated issues, log interactions and outcomes in the CRM, gather feedback, and produce customer service metrics and improvement reports.