Makeup Manager - White City, London (London, GB)

Sephora
London
Workplace: OnsiteFull timeFunction: OtherSkills: ["Leadership","Coaching","Communication","Organisational skills","Customer relationship management"]

Lead and coach a team of Beauty Advisors to deliver expert makeup artistry, exceptional customer service, and strong service-and-sales performance. Provide training in makeup techniques, product knowledge, and selling skills while keeping pace with trends and innovation. Manage appointment booking via Booxi, drive high-quality consultations using My Skin Diag, uphold Beauty Hub standards, and ensure operational excellence across stock, merchandising, and employee relations.

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FursaFursa
Sephora
Sephora
4 days ago

Makeup Manager - White City, London (London, GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead and coach a team of Beauty Advisors to deliver expert makeup artistry, exceptional customer service, and strong service-and-sales performance. Provide training in makeup techniques, product knowledge, and selling skills while keeping pace with trends and innovation. Manage appointment booking via Booxi, drive high-quality consultations using My Skin Diag, uphold Beauty Hub standards, and ensure operational excellence across stock, merchandising, and employee relations.
Location: London
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and inspire Beauty Advisors to deliver exceptional service, expert artistry, and a warm customer experience.
  • •Provide ongoing training in makeup techniques, product knowledge, artistry services, and selling skills to develop talent.
  • •Drive service and sales performance through personalised consultations, artistry services, proactive engagement, and upselling.
  • •Oversee Booxi appointment scheduling and manage high-quality consultations using My Skin Diag; ensure Beauty Hub standards and activations are delivered.
  • •Maintain operational excellence across stock management, replenishment, merchandising, and department presentation, including performance conversations and employee relations processes.

Pay and Benefits

Perks:Employee DiscountPaid DayHoliday AllowanceWellness StipendCommission

Key Requirements

  • •Proven experience in beauty or retail leadership with strong artistry knowledge and service delivery.
  • •Expertise in makeup techniques, trends, and product knowledge, with ability to coach and develop others.
  • •Strong leadership and team-development skills with a focus on motivation, coaching, and performance management.
  • •Strong sales acumen and experience driving performance across services and product sales.
  • •Comfort navigating employee relations matters where required and flexibility to work evenings, weekends, and peak periods.
Experience:BeautyRetail
Skills:LeadershipCoachingCommunicationOrganisational skillsCustomer relationship management
Tech Stack:BooxiMy Skin Diag

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn