Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client service","Team leadership","Sound judgment","Time management","Organizational skills"]

Serve as a trusted branch problem-solver and lead teller, handling complex client service issues, resolving transactions accurately, and coaching other tellers. Transition clients to bankers by listening for financial wellness opportunities and using financial wellness tools. Manage day-to-day teller line operations, scheduling, and branch compliance with regulatory, security, and audit controls while promoting KeyBank products and services.

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FursaFursa
KeyCorp
KeyCorp
1 day ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Serve as a trusted branch problem-solver and lead teller, handling complex client service issues, resolving transactions accurately, and coaching other tellers. Transition clients to bankers by listening for financial wellness opportunities and using financial wellness tools. Manage day-to-day teller line operations, scheduling, and branch compliance with regulatory, security, and audit controls while promoting KeyBank products and services.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Coach and ensure efficient, accurate teller functions while embodying a strong client experience culture in an in-person branch setting.
  • •Serve as a resource to identify and resolve more complex client servicing issues and transition clients to a banker.
  • •Manage day-to-day teller line operations, including scheduling, providing direction to branch staff, and overseeing operational standards.
  • •Follow compliance, audit, and security procedures, balance cash drawer within guidelines, and accurately process cash transactions.
  • •Promote bank products and services, identify financial wellness opportunities, and support onboarding/training for new tellers.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High School Diploma, GED, or equivalent business experience (required).
  • •Minimum of 3 years of demonstrated superior client relationship skills (required).
  • •Minimum of 3 years of experienced cash handling (required).
  • •Working knowledge of PC with Windows-based applications and a calculator (required).
  • •Demonstrated ability to lead, motivate, foster teamwork, and manage multiple tasks (required).
Experience:3+ yearsBankingClient servicesCash handling
Education:High School
Skills:Client serviceTeam leadershipSound judgmentTime managementOrganizational skills
Licenses:Notary License
Tech Stack:WindowsPCCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn