Patient Care Coordinator-Amherst, NY

Sonova
United States
Workplace: OnsiteFull timeUSD 20 - 23 hourlyFunction: Executive & General ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Relationship building","Customer service","Attention to detail","Organization"]

Coordinate patient care at the clinic by greeting patients, scheduling appointments, verifying insurance benefits, and completing benefit checks and authorizations. Support patients and referring providers with first-level questions, intake form collection, and payment processing, while maintaining accurate patient files and notes. Handle inbound/outbound calls for follow-up hearing tests, process repairs under clinical supervision, manage orders and inventory, and support community outreach logistics.

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FursaFursa
Sonova
Sonova
12 hours ago

Patient Care Coordinator-Amherst, NY

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Coordinate patient care at the clinic by greeting patients, scheduling appointments, verifying insurance benefits, and completing benefit checks and authorizations. Support patients and referring providers with first-level questions, intake form collection, and payment processing, while maintaining accurate patient files and notes. Handle inbound/outbound calls for follow-up hearing tests, process repairs under clinical supervision, manage orders and inventory, and support community outreach logistics.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Greet patients and provide first-level support, including answering questions, checking patients in/out, and collecting/processing payments
  • •Schedule and confirm appointments, including placing outbound calls for follow-up hearing tests and consultations
  • •Verify insurance benefits/authorization and collect patient intake forms while maintaining patient files and notes
  • •Process patient orders, verify pickups, input information into the system, and manage inventory and supply orders
  • •Assist with repairs under supervision, prepare daily bank deposits and reports to finance, and support event planning/logistics for community outreach

Pay and Benefits

Salary: USD 20 - 23 hourly
Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •2+ years preferred in a health care environment
  • •Previous customer service experience required
  • •High School Diploma or equivalent; Associate degree preferred
  • •Strong verbal and written communication skills and relationship building with patients, physicians, and clinical staff
  • •Knowledge of HIPAA regulations; experience with Microsoft Office and Outlook
Experience:2+ yearsHealthcare
Education:Bachelor's
Skills:CommunicationRelationship buildingCustomer serviceAttention to detailOrganization
Tech Stack:Microsoft OfficeOutlookHIPAAEMREHR

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website