Partner Integration Technical Support Representative (3rd shift)
Wisconsin, North Dakota
Workplace: RemoteFull timeUSD 25.63 - 34.18Function: Customer Support (Service Desk)Experience: 5+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Customer service","Analytical thinking","Problem-solving"]Provide front-line, always-on technical support to high-visibility partners, serving as the primary point of contact for issue intake, triage, communication, and resolution. Document and prioritize incoming technical problems, follow escalation and troubleshooting procedures, and collaborate with Technology, Client Services, and Partner Integration teams to resolve issues within SLAs. Help maintain operational continuity and deliver an exceptional partner support experience during the 3rd shift schedule.
