Product Operations Manager - TikTok Local Services

TikTok
Seattle
Workplace: OnsiteFull timeFunction: Marketing & GrowthExperience: 5+ yearsEducation: bachelorsSkills: ["Stakeholder management","Conflict resolution","Structured problem solving","Strong ownership","Accountability"]

Own day-to-day product operations and program management for TikTok Local Services’ hotel and travel offerings, partnering with Product, Design, and Data to launch consumer-facing capabilities that improve booking conversion. Serve as the bridge between business and product by surfacing pain points across the funnel and translating them into solutions. Lead end-to-end feature launches, define GTM strategy and multi-region rollout, and build a product health dashboard using VoC, UX signals, and funnel metrics to drive growth.

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FursaFursa
TikTok
TikTok
1 month ago

Product Operations Manager - TikTok Local Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own day-to-day product operations and program management for TikTok Local Services’ hotel and travel offerings, partnering with Product, Design, and Data to launch consumer-facing capabilities that improve booking conversion. Serve as the bridge between business and product by surfacing pain points across the funnel and translating them into solutions. Lead end-to-end feature launches, define GTM strategy and multi-region rollout, and build a product health dashboard using VoC, UX signals, and funnel metrics to drive growth.
Location: Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Manager level

Key Responsibilities

  • •Own day-to-day product operations and program management for TikTok Local Services’ C-side hotel and travel products.
  • •Bridge business and product by embedding with users and frontline teams to identify pain points and translate scenarios into product solutions.
  • •Lead end-to-end launches of new C-side features and key projects, including defining GTM strategy and multi-region rollout.
  • •Create a robust UX and feedback loop using VoC, UX defects, and competitive benchmarks across the consumer funnel.
  • •Codify product operations methodology and build a product health dashboard and evaluation framework using conversion, retention, NPS, and complaint rate.

Key Requirements

  • •Bachelor’s degree with 5+ years of internet product operations or program management experience.
  • •Fluent English across reading, writing, listening, and speaking for daily work.
  • •Experience in C-end internet products (Travel, OTA, e-commerce, content, lifestyle) is preferred.
  • •Strong end-to-end product operations capability, including leading complex GTM and large-scale programs.
  • •Deep sensitivity to consumer funnel and conversion mechanics (landing pages, pricing display, payment, A/B testing) and ability to interpret funnel data.
Experience:5+ yearsInternet productsTravelOTAE-commerce
Education:Bachelor's
Skills:Stakeholder managementConflict resolutionStructured problem solvingStrong ownershipAccountability
Languages:English

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn