Host Communications Strategy Lead

Airbnb
California
Workplace: RemoteFull timeUSD 160,000 - 200,000 annuallyFunction: Communications, PR & CommunityExperience: 10+ yearsSkills: ["Written communication","Verbal communication","Editorial acumen","Problem-solving","Cross-functional collaboration"]

Own host-facing positioning and launch communications for new Airbnb features and community updates. Define engagement and business goals, build messaging frameworks and editorial approaches, and lead end-to-end campaign execution across email, social, in-product, and community channels. Partner with analysts and data scientists on KPIs and measurement, manage sentiment dashboards, and collaborate with product design, content strategy, community, and marketing to champion host success and trust.

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FursaFursa
Airbnb
Airbnb
14 hours ago

Host Communications Strategy Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own host-facing positioning and launch communications for new Airbnb features and community updates. Define engagement and business goals, build messaging frameworks and editorial approaches, and lead end-to-end campaign execution across email, social, in-product, and community channels. Partner with analysts and data scientists on KPIs and measurement, manage sentiment dashboards, and collaborate with product design, content strategy, community, and marketing to champion host success and trust.
Location: California
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Own positioning and launch communications plans for new features, products, and corporate/community updates.
  • •Establish engagement and business goals; partner with analysts and data scientists to define KPIs and measurement frameworks.
  • •Develop campaigns and messaging frameworks, including positioning decks, and oversee communications execution (writing and creative).
  • •Identify key audiences and segments and build plans to support engagement and business goals.
  • •Partner with channel owners to report reach/engagement and business metrics and manage announcement-specific and ongoing sentiment dashboards.

Pay and Benefits

Salary: USD 160,000 - 200,000 annually
Equity and Bonus:Equity
Perks:Travel Allowance

Key Requirements

  • •10+ years of experience in marketing or communications at a world-class tech company or startup.
  • •Strong written and verbal communicator with best-in-class editorial acumen and messaging/positioning skills.
  • •Experience translating complex product features and community policies into clear, compelling narratives.
  • •Experience leading initiatives and driving work across a matrixed organization, including managing through cross-functional teams.
  • •Provide writing samples and/or a portfolio of work.
Experience:10+ yearsSaaSTechnologyStartup
Skills:Written communicationVerbal communicationEditorial acumenProblem-solvingCross-functional collaboration
Languages:English
Tech Stack:Email marketingSocialIn-productAIKPISentiment dashboardsDashboards

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn