HR Services Manager

Thales
Australia
Workplace: HybridFull timeFunction: People, HR & TalentSkills: ["Customer service","Stakeholder management","Negotiation","Decision-making","Process improvement"]

Lead Thales Australia’s HR shared services, delivering end-to-end HR operations across HR Systems, Advice, and Administration with a customer-first approach. Manage and develop the HR Services team, ensure efficient and compliant HR infrastructure, and oversee HR systems delivery including reporting, analytics, and enhancements. Drive service improvements aligned to HR strategy, act as key contact for PSS service delivery, and collaborate across HR, CoE, Domain HR, and Finance to improve employee experience.

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FursaFursa
Thales
Thales
1 day ago

HR Services Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead Thales Australia’s HR shared services, delivering end-to-end HR operations across HR Systems, Advice, and Administration with a customer-first approach. Manage and develop the HR Services team, ensure efficient and compliant HR infrastructure, and oversee HR systems delivery including reporting, analytics, and enhancements. Drive service improvements aligned to HR strategy, act as key contact for PSS service delivery, and collaborate across HR, CoE, Domain HR, and Finance to improve employee experience.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Lead end-to-end HR service delivery, ensuring efficiency and quality through the HR Services Team.
  • •Provide expert HR advice to managers, employees, and HR on policies, processes, and complex employee matters.
  • •Establish and maintain HR infrastructure, including standard processes and compliance frameworks.
  • •Manage and develop the HR team, ensuring optimal staffing, budget adherence, and competency planning.
  • •Oversee HR Systems delivery (administration, reporting, analytics, and system enhancements) and drive customer-centric improvements.

Pay and Benefits

Perks:Annual BonusHealth InsurancePaid ParentalNovated LeaseGym Membership

Key Requirements

  • •Proven expertise in generalist HR with a broad understanding of HR functions and best practices.
  • •Experience leading or working within an HR Service Centre or Shared Services team.
  • •Track record of collaborating with offshore delivery teams to deliver seamless HR operations.
  • •Strong decision-making and a pragmatic, results-driven problem-solving approach.
  • •Experience in process improvement and using metrics to enhance HR service delivery.
Skills:Customer serviceStakeholder managementNegotiationDecision-makingProcess improvement
Tech Stack:HR systemsReportingAnalyticsMOSVisual management tools

Eligibility

Nationality:Australian National
Security Clearance:Defence security clearance

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn