Payments Operations Lead

Tabs
New York
Workplace: OnsiteFull timeUSD 130,000 - 150,000 annuallyFunction: Business OperationsExperience: 5+ yearsSkills: ["Metrics-driven","Cross-functional collaboration","High ownership","Builder mentality","Sound decision-making"]

Own and build Tabs’ in-house payments operations as the first hire on a new function. You’ll define payments architecture and processes end-to-end—reconciliation, reserves, fraud and AML posture, disputes/chargebacks, and risk controls—while scaling onboarding and merchant migration to support ACH-first rails with growing card volume. This is a founding role focused on precision, protection, and measurable KPIs as Tabs moves billions in payment volume onto its own systems.

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Tabs
Tabs
5 hours ago

Payments Operations Lead

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Last checked: 5 hours agoStatus: Live

Job Summary

Own and build Tabs’ in-house payments operations as the first hire on a new function. You’ll define payments architecture and processes end-to-end—reconciliation, reserves, fraud and AML posture, disputes/chargebacks, and risk controls—while scaling onboarding and merchant migration to support ACH-first rails with growing card volume. This is a founding role focused on precision, protection, and measurable KPIs as Tabs moves billions in payment volume onto its own systems.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Choose payments systems and define the architecture, then build and hire the team to run the function.
  • •Own the risk register and remediation paths for chargebacks, returns, and merchant failures.
  • •Set reserve strategy by merchant tier and manage thresholds, escalation paths, and offset/clawback mechanics.
  • •Run daily reconciliation across balance accounts and settlement, including cadence, alerting thresholds, and break investigation.
  • •Own fraud/compliance posture (including AML and merchant acceptance), and manage disputes/chargebacks with merchant self-service evidence flows and outcomes.

Pay and Benefits

Salary: USD 130,000 - 150,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveParental Leave401k

Key Requirements

  • •5+ years in payments operations, risk, or fraud and dispute operations, including at least 2 years at a payment facilitator, processor, or platform.
  • •Build payment processes end-to-end, not just operate systems someone else designed.
  • •Fluency in reserves, holdbacks, and offset rights mechanics against a merchant’s balance.
  • •Working knowledge of ACH returns and card chargebacks, including return-handling and payer-notification workflows.
  • •Ability to scale merchant-facing dispute self-service, onboarding, and migration processes with a builder mindset.
Experience:5+ yearsPayments operationsRiskFraudDisputes
Skills:Metrics-drivenCross-functional collaborationHigh ownershipBuilder mentalitySound decision-making
Tech Stack:ACHCard chargebacksFraud detectionAMLStripe ConnectAdyen for PlatformsSquare/BlockShopify PaymentsWebhooks

Company Brief

Tabs
Tabs offers a cloud-based software platform that helps teams organize, track, and manage workstreams and data through a simple, collaborative interface for improving operational visibility and cross-functional coordination.
Industry: SaaS
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