Service Advisor - New Service Center Opening (Mission Viejo, CA)

Lucid Motors
United States
Workplace: OnsiteFull timeUSD 28 - 38 hourlyFunction: Customer Support (Service Desk)Experience: 2-5 yearsSkills: ["Interpersonal skills","Compassion","Patient demeanor","Problem-solving","Communication"]

Serve as the customer-facing lead for the new Mission Viejo service center, ensuring an excellent ownership experience from check-in through vehicle handover. You’ll consult with technicians, accurately document concerns for diagnosis and repair, explain service options with time/cost estimates, and track vehicles through maintenance. Maintain quality standards, manage loaner/ride logistics, support warranty processes, and uphold CSI KPI while handling invoices and service authorization in DocuSign.

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FursaFursa
Lucid Motors
Lucid Motors
2 months ago

Service Advisor - New Service Center Opening (Mission Viejo, CA)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the customer-facing lead for the new Mission Viejo service center, ensuring an excellent ownership experience from check-in through vehicle handover. You’ll consult with technicians, accurately document concerns for diagnosis and repair, explain service options with time/cost estimates, and track vehicles through maintenance. Maintain quality standards, manage loaner/ride logistics, support warranty processes, and uphold CSI KPI while handling invoices and service authorization in DocuSign.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service across the service process, including greeting clients, answering/directing phone calls, and addressing questions or messages.
  • •Consult with technicians and document client concerns for diagnosis and repair, ensuring work meets Lucid quality standards before vehicle return.
  • •Explain all service options to customers with time and cost estimates, review work orders after technicians/detailers, and ensure accurate documentation and time punches.
  • •Track client vehicles through maintenance/repair, manage loaner agreements and coordinate rental vehicles/Lyft rides, and uphold the CSI KPI.
  • •Handle customer signatures for service authorization and invoices via DocuSign, collect payment for customer pay repairs, and address/correct warranty claim rejections within established timeframes.

Pay and Benefits

Salary: USD 28 - 38 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeavePaid Holidays401k

Key Requirements

  • •2-5 years previous automotive experience in a Service Advisor or front-of-house customer-facing role.
  • •Excellent interpersonal skills with a compassionate, patient demeanor.
  • •Ability to problem-solve and think creatively, and to articulate/document details for smooth workflow.
  • •Tailor and explain automotive terminology to customers with varying levels of automotive knowledge.
  • •Proficiency in Microsoft Office and ability to learn proprietary DMS software.
Experience:2-5 yearsAutomotive
Education:
Skills:Interpersonal skillsCompassionPatient demeanorProblem-solvingCommunication
Licenses:Valid driver’s license
Certifications:CPR
Languages:English
Tech Stack:Microsoft OfficeDMS softwareDocuSignBill of Lading (BOL)

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn