Customer Success Engineer

Hightouch
San Francisco
Workplace: RemoteFull timeUSD 85,000 - 110,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Organizational skills","Multitasking","Discovery","Interpersonal skills","Communication"]

Work directly with Hightouch users to ensure they get maximum value from the platform, answering questions through Intercom, Slack, phone, and email. Use technical aptitude to interpret API documentation and understand how common SaaS systems (CRMs, ESPs, ERPs) work with customer data. Collaborate closely across Technical Account Management, Solutions Engineering, Marketing, Engineering, and Operations, including participation in an on-call rotation.

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FursaFursa
Hightouch
Hightouch
2 days ago

Customer Success Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Work directly with Hightouch users to ensure they get maximum value from the platform, answering questions through Intercom, Slack, phone, and email. Use technical aptitude to interpret API documentation and understand how common SaaS systems (CRMs, ESPs, ERPs) work with customer data. Collaborate closely across Technical Account Management, Solutions Engineering, Marketing, Engineering, and Operations, including participation in an on-call rotation.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Ensure users can get the most value from the platform through technical customer support.
  • •Answer user questions via Intercom, Slack, phone, or email.
  • •Read and interpret API documentation to help customers effectively use the platform.
  • •Collaborate cross-functionally with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations.
  • •Participate in an on-call rotation to provide timely support and continuity for critical customer issues.

Pay and Benefits

Salary: USD 85,000 - 110,000 annually
Equity and Bonus:Equity

Key Requirements

  • •2+ years in a customer-facing role (technical experience not necessarily required).
  • •Technical background through experience or education.
  • •Comfort with SQL (or willingness to learn basics and more advanced topics).
  • •Strong discovery and interpersonal skills with intellectual curiosity, ambition, and humility.
  • •Excellent verbal and written communication skills, adaptable to a changing work environment.
Experience:2+ years
Skills:Organizational skillsMultitaskingDiscoveryInterpersonal skillsCommunication
Languages:English
Tech Stack:IntercomSlackSQLAPI documentationCRMsESPsERPs

Company Brief

Hightouch
Provides a reverse ETL platform that syncs customer and product data from data warehouses to operational tools, enabling analytics-driven activation across sales, marketing, and support systems.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn