Customer Service Project Management

HP
Costa Rica
Full timeFunction: Customer Support (Service Desk)0Education: bachelorsSkills: ["Effective Communication","Results Orientation","Learning Agility","Digital Fluency","Customer Centricity"]

Collaborate on customer project delivery with a small scope and low risk, ensuring scope, time, budget, and quality expectations are met. Support project finance management and provide subject-matter expertise across project management practices. Coordinate with internal support departments to maintain customer relationships, analyze business and systems processes, and communicate dependencies and expectations through research, data analysis, and standardized reporting.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HP
HP
1 day ago

Customer Service Project Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Collaborate on customer project delivery with a small scope and low risk, ensuring scope, time, budget, and quality expectations are met. Support project finance management and provide subject-matter expertise across project management practices. Coordinate with internal support departments to maintain customer relationships, analyze business and systems processes, and communicate dependencies and expectations through research, data analysis, and standardized reporting.
Location: Costa Rica
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Collaborate on customer project delivery under supervision for small, localized scope and low risk.
  • •Assist in managing project finances and coordinate with client and account team personnel at peer/initial management level.
  • •Provide subject-matter support across project management body of knowledge and project methodologies.
  • •Coordinate across support departments (sales, finance, legal, engineering, and product/program management) to maintain customer business operations.
  • •Analyze processes, identify tasks/dependencies, and provide regular updates on accomplishments and impediments through standardized reporting.

Key Requirements

  • •Four-year degree in Computer Science, Information Systems, Engineering, or related field, or equivalent work experience.
  • •Typically 0-2 years of work experience, preferably in project management or related HP services/global projects.
  • •Knowledge and usage of standard project management methodologies and programs.
  • •Ability to analyze complex business and systems processes to address customer issues effectively.
  • •Experience supporting customer project delivery teams through research, data analysis, and regular progress updates.
Education:Bachelor's
Skills:Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity
Tech Stack:Agile MethodologyMicrosoft ProjectPMI MethodologyScrum (Software Development)Six Sigma MethodologyWaterfall MethodologySystems Development Life CycleProject DocumentationProject Management

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn