Pharmacy Technician, Retail Call Center (Remote)

Qureos
United States
Workplace: RemoteFull timeUSD 17 - 31.3 hourlyFunction: Field Service, Maintenance & Skilled TradesEducation: high_schoolSkills: ["Problem-solving","Decision-making","Empathy","Professionalism","Communication"]

Handle inbound prescription-related calls for customers, healthcare providers, and pharmacies. Verify and validate prescription details, document concerns, and provide guidance on refills, medication adherence, drug interactions, and general medication information. Use computer systems to access and update records, coordinate verification and authorization with other stakeholders, escalate urgent cases, and track call-center performance metrics. Stay current on regulations, medication trends, and new products.

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FursaFursa
Qureos
Qureos
4 weeks ago

Pharmacy Technician, Retail Call Center (Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Handle inbound prescription-related calls for customers, healthcare providers, and pharmacies. Verify and validate prescription details, document concerns, and provide guidance on refills, medication adherence, drug interactions, and general medication information. Use computer systems to access and update records, coordinate verification and authorization with other stakeholders, escalate urgent cases, and track call-center performance metrics. Stay current on regulations, medication trends, and new products.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Handle incoming calls from customers, healthcare providers, and pharmacies for prescription-related inquiries.
  • •Verify and validate prescription information (dosage, medication names, and patient details) per company protocols.
  • •Document customer concerns, complaints, and issues related to prescriptions with empathy and professionalism.
  • •Provide guidance on prescription refills, medication adherence, potential drug interactions, and general medication information.
  • •Escalate complex or urgent issues to pharmacists or supervisors and track call center performance metrics for continuous improvement.

Pay and Benefits

Salary: USD 17 - 31.3 hourly
Perks:Health InsuranceDentalVisionPaid Leave401kWellness StipendRetirement Savings

Key Requirements

  • •Working knowledge of problem-solving and decision-making skills.
  • •Resident and Licensed Pharmacy Technician in Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, New Mexico, North Carolina, Ohio, Rhode Island, Tennessee, Texas, or Vermont for regulatory purposes.
  • •Obtain Rhode Island Pharmacy Technician license (application and fee) upon hire.
  • •Verifiable high school diploma or equivalent.
  • •Operate computer systems and software applications to access and update customer records and prescription data.
Education:High School
Skills:Problem-solvingDecision-makingEmpathyProfessionalismCommunication
Licenses:Licensed Pharmacy Technician

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn