Premier Service Manager (Pune, MH, IN, 411001)

HSBC
Pune
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Customer orientation","Organizational skills","Proactive problem-solving"]

Provide premium, customer-facing support within the International Wealth and Premier Banking (IWPB) branch network. Serve as first point of contact when Premier Relationship Managers are unavailable, supporting client satisfaction through strong knowledge of HSBC systems, proactive service improvements, and clear communication of the Global Premier proposition. Help PRMs achieve income plans through acquisition, cross-sales, retention, referrals, and promoting credit card and general insurance products, while maintaining high control and operational standards.

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FursaFursa
HSBC
HSBC
4 days ago

Premier Service Manager (Pune, MH, IN, 411001)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide premium, customer-facing support within the International Wealth and Premier Banking (IWPB) branch network. Serve as first point of contact when Premier Relationship Managers are unavailable, supporting client satisfaction through strong knowledge of HSBC systems, proactive service improvements, and clear communication of the Global Premier proposition. Help PRMs achieve income plans through acquisition, cross-sales, retention, referrals, and promoting credit card and general insurance products, while maintaining high control and operational standards.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Support a team of Premier Relationship Managers to achieve income plans through acquisition, cross-sales, retention, and growth.
  • •Act as first point of contact for clients when Premier Relationship Managers are absent, ensuring seamless service and relationship management.
  • •Build and apply extensive knowledge of HSBC systems and procedures to handle client needs and improve process efficiencies.
  • •Proactively identify opportunities to enhance customer service and process efficiencies while ensuring premium service standards.
  • •Achieve KPIs through customer acquisition and promotion of credit card and general insurance products, including referrals and cross-selling opportunities.

Pay and Benefits

Perks:Flexible Working

Key Requirements

  • •Graduate degree.
  • •Minimum 2 to 5 years of experience in a customer service or banking environment.
  • •Holistic understanding of branch operations and processes.
  • •Sound understanding of the company’s customer service requirements.
  • •Exceptional, updated knowledge of banking products, systems, and processes; FEDAI, NISM (Demat), and IRDA certifications preferred/obtained within 3 to 6 months.
Experience:2-5 yearsBankingCustomer service
Education:Bachelor's
Skills:CommunicationInterpersonal skillsCustomer orientationOrganizational skillsProactive problem-solving
Certifications:FEDAINISM (Demat)IRDA
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn