Operations Coordinator, Inflight (Charlotte, NC, US)

American Airlines Group
Charlotte
Workplace: OnsiteFull timeFunction: Business OperationsEducation: high_schoolSkills: ["Sound judgement","Strong decision making","Ability to prioritize","Multi-tasking","Excellent interpersonal communication"]

Coordinate inflight operations in the Customer Experience division by supporting Flight Attendants, liaising with local and system departments, and helping drive on-time departures. Handle operational events, provide crew assistance and delay mitigation, and support responses to injuries and aircraft emergencies. Monitor and communicate department reliability and irregularities, manage re-crewing and pre-boarding coordination, and assist with administrative delay investigations and operational reporting.

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FursaFursa
American Airlines Group
American Airlines Group
14 hours ago

Operations Coordinator, Inflight (Charlotte, NC, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Coordinate inflight operations in the Customer Experience division by supporting Flight Attendants, liaising with local and system departments, and helping drive on-time departures. Handle operational events, provide crew assistance and delay mitigation, and support responses to injuries and aircraft emergencies. Monitor and communicate department reliability and irregularities, manage re-crewing and pre-boarding coordination, and assist with administrative delay investigations and operational reporting.
Location: Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Act as a liaison with local and system departments (IOC, Control Center/Tower, Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners, and the Flight Department).
  • •Oversee flight service base operational reliability through dependability engagement, communication, and accountability.
  • •Handle operational events by proactively providing crew assistance and delay mitigation based on engagement priority and operational impact.
  • •Coordinate responses to Flight Attendant injuries and aircraft emergencies with Daily Operations/IOC, providing base guidance and support.
  • •Investigate and document delays and implement policies while assisting with administrative duties like delay investigations and operational reporting.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED equivalency.
  • •PC, Sabre, DECS, and RES experience.
  • •Ability to work shift work, including weekends and holidays.
  • •Ability to work on-site at the assigned base/location.
  • •Must fulfill FAA criminal background checks and pass DOT-mandated drug testing to qualify for required access privileges.
Education:High School
Skills:Sound judgementStrong decision makingAbility to prioritizeMulti-taskingExcellent interpersonal communication
Tech Stack:SabreDECSRESElectronic Flight Bag (EFB)

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn