Chargeback / Dispute Client Support - Sr Associate

Fiserv
India
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2+ yearsSkills: ["Problem-solving","Communication","Client support","Documentation","Collaboration"]

Provide first-level technical support for chargeback and dispute-related client issues, troubleshooting and diagnosing problems while guiding clients through solutions. Escalate complex cases to higher support tiers, maintain accurate records of interactions via ticketing systems, and collaborate with internal teams to improve support processes and client outcomes. Maintain strong product knowledge to assist clients promptly and effectively.

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FursaFursa
Fiserv
Fiserv
4 days ago

Chargeback / Dispute Client Support - Sr Associate

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-level technical support for chargeback and dispute-related client issues, troubleshooting and diagnosing problems while guiding clients through solutions. Escalate complex cases to higher support tiers, maintain accurate records of interactions via ticketing systems, and collaborate with internal teams to improve support processes and client outcomes. Maintain strong product knowledge to assist clients promptly and effectively.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide first-level technical support to clients and resolve issues to ensure high satisfaction.
  • •Troubleshoot and diagnose technical problems, guiding clients through solutions.
  • •Escalate complex issues to higher support tiers when necessary.
  • •Document client interactions and solutions to keep accurate records.
  • •Collaborate with internal teams to improve support processes and client experiences.

Key Requirements

  • •2+ years of experience in technical support.
  • •1+ year of troubleshooting software or hardware issues.
  • •1+ year providing phone or remote support.
  • •1+ year using ticketing systems for support.
  • •2+ years of equivalent combination of education and related experience (or military experience).
Experience:2+ yearsFinancial technologyFintech
Skills:Problem-solvingCommunicationClient supportDocumentationCollaboration
Tech Stack:ZendeskTicketing systems

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn