Quality Co-ordinator

Stanley Black & Decker
Auckland
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Skills: ["Attention to detail","Root cause analysis","Communication","Stakeholder management","Autonomy"]

Coordinate quality activities within the Distribution Centre Operations team by reviewing and investigating customer claims in the Salesforce portal and maintaining accurate claims records and reports. Support cycle counting, investigate orphan/missing stock and discrepancies, and partner with stakeholders to perform root-cause analysis and prevent repeat issues. Create training materials for product and process updates while responding to operational questions and continuously improving policies and processes for order accuracy and quality performance.

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Stanley Black & Decker
Stanley Black & Decker
4 days ago

Quality Co-ordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 59 minutes agoStatus: Live

Job Summary

Coordinate quality activities within the Distribution Centre Operations team by reviewing and investigating customer claims in the Salesforce portal and maintaining accurate claims records and reports. Support cycle counting, investigate orphan/missing stock and discrepancies, and partner with stakeholders to perform root-cause analysis and prevent repeat issues. Create training materials for product and process updates while responding to operational questions and continuously improving policies and processes for order accuracy and quality performance.
Location: Auckland
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Quality & Regulatory (Non-Software)

Key Responsibilities

  • •Review and investigate customer claims entered in the Salesforce portal.
  • •Update and maintain claims spreadsheets, reports, and related records with high accuracy.
  • •Investigate orphan stock, missing stock, and other stock discrepancies, including partnering with NOSIL.
  • •Identify root causes of customer claims and work with stakeholders to prevent recurrence.
  • •Create and deliver training materials for key product and process updates, and continually improve policies and processes for order accuracy and quality performance.

Pay and Benefits

Perks:Health InsuranceDiscounted Products

Key Requirements

  • •Strong attention to detail with a focus on accuracy and thoroughness.
  • •Experience performing root cause analysis, investigation, and resolution of operational issues.
  • •Strong administration and reporting skills, including confidence working with Excel.
  • •Professional written and verbal communication skills, with the ability to build effective working relationships.
  • •Ability to work autonomously, manage confidential information, and adapt in a fast-changing environment.
Skills:Attention to detailRoot cause analysisCommunicationStakeholder managementAutonomy
Tech Stack:SalesforceExcel

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website