Regional Process & Continuous Improvement Lead (Boksburg, GP, ZA, 1467)

Epiroc
South Africa
Workplace: OnsiteFull timeFunction: Industrial, Process & Manufacturing EngineeringSkills: ["Process improvement","Compliance focus","Cross-functional collaboration","Root cause analysis","Change management"]

Drive operational excellence and continuous improvement across Customer Care in Southern Africa by standardizing and optimizing end-to-end service delivery processes. Conduct audits and compliance reviews, identify and implement sustainable improvements, and lead cross-functional initiatives to remove bottlenecks. Own KPI reporting, perform root cause analysis, and support regional digital customer care rollout and adoption of solutions like e-Commerce and Service Cloud.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Epiroc
Epiroc
8 hours ago

Regional Process & Continuous Improvement Lead (Boksburg, GP, ZA, 1467)

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Drive operational excellence and continuous improvement across Customer Care in Southern Africa by standardizing and optimizing end-to-end service delivery processes. Conduct audits and compliance reviews, identify and implement sustainable improvements, and lead cross-functional initiatives to remove bottlenecks. Own KPI reporting, perform root cause analysis, and support regional digital customer care rollout and adoption of solutions like e-Commerce and Service Cloud.
Location: South Africa
Workplace: Onsite
Employment Type: Full time
Job Function: Industrial, Process & Manufacturing Engineering
Seniority: Mid level

Key Responsibilities

  • •Standardize, document, and continuously improve Customer Care processes in line with GIAA, ISO, and Epiroc requirements.
  • •Conduct process audits and compliance reviews, and ensure adherence to quality standards.
  • •Identify, implement, and sustain process improvements to enhance efficiency, service delivery, and customer satisfaction.
  • •Lead regional rollout, adoption, and optimization of e-Commerce, Service Cloud, and other digital Customer Care solutions.
  • •Monitor customer complaints, perform root cause analysis on recurring issues, and implement corrective actions aligned with Epiroc policies.

Key Requirements

  • •Relevant qualification in Industrial Engineering, Business Information Systems, Business Management, or Project Management.
  • •2+ years’ experience designing and mapping processes using tools such as Visio or Lucidchart.
  • •2+ years’ experience using data visualization and reporting tools.
  • •Strong knowledge of Epiroc ERP and CRM systems.
  • •Experience in aftermarket service or customer support, with proven continuous improvement, Lean methodologies, and change management.
Experience:Aftermarket serviceCustomer supportContinuous improvementLean
Education:
Skills:Process improvementCompliance focusCross-functional collaborationRoot cause analysisChange management
Tech Stack:VisioLucidchartData visualizationReporting toolsEpiroc ERPCRME-CommerceService Cloud

Company Brief

Epiroc
Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.
Industry: Mining & Metals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 2018
WebsiteLinkedIn