Customer Sales Support Manager

Alfalaval
Pune
Workplace: OnsiteFull timeFunction: SalesExperience: 10-12 yearsEducation: bachelorsSkills: ["Leadership","Creative and innovative","Entrepreneurial and commercial thinking","Persuading & influencing","Communication"]

Lead the customer sales support team for Energy Capital Sales, owning net invoicing delivery, quote turnaround, and order/execution performance. Manage local pricing processes, including TP price lists and discount governance in CRM, while driving profitability through new initiatives, rate contracts, and change implementation. Coordinate internally to ensure timely order fulfillment and strengthen customer satisfaction through accurate forecasts and responsive quoting.

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FursaFursa
Alfalaval
Alfalaval
2 days ago

Customer Sales Support Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Lead the customer sales support team for Energy Capital Sales, owning net invoicing delivery, quote turnaround, and order/execution performance. Manage local pricing processes, including TP price lists and discount governance in CRM, while driving profitability through new initiatives, rate contracts, and change implementation. Coordinate internally to ensure timely order fulfillment and strengthen customer satisfaction through accurate forecasts and responsive quoting.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Deliver net invoicing for Energy Capital Sales and achieve energy revenue growth by meeting net invoicing forecasts.
  • •Lead the customer sales support team to ensure prompt quote response and effective execution of orders/order fulfillment.
  • •Own local pricing processes, including TP processes for customer price lists and discount matrixes in the discount tool.
  • •Manage process governance, discount approval in CRM, and take actions based on LOA.
  • •Drive internal coordination and implement new business initiatives/tools/campaigns to improve profitability, efficiency, and service sales process changes.

Key Requirements

  • •Engineering graduate with 10-12 years of experience.
  • •Leadership and management experience to lead customer sales support activities.
  • •Lean Sigma certification (preferable).
  • •Good knowledge of engineering concepts, market intelligence, and commercial aspects for capital sales.
  • •Strong technical skills including MS Office, ERP, and material management.
Experience:10-12 years
Education:Bachelor's
Skills:LeadershipCreative and innovativeEntrepreneurial and commercial thinkingPersuading & influencingCommunication
Certifications:Lean sigma
Tech Stack:MS OfficeERPCRMMaterial management

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn