Customer Support Agent

Paymentology
Johannesburg
Workplace: HybridTemporaryFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Empathy","Problem-solving","Time management","Customer focus","Adaptability","Can-do attitude"]

Provide exceptional customer support to global clients for Paymentology’s payment products during the holiday peak. You’ll handle incoming calls, resolve inquiries and complaints, troubleshoot technical issues using multiple systems, and escalate critical problems to ensure timely resolution. The role requires weekends and public holidays throughout a temporary 3-month contract, with at least 3 days per week in the Sandton office in Johannesburg.

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Paymentology
Paymentology
1 day ago

Customer Support Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide exceptional customer support to global clients for Paymentology’s payment products during the holiday peak. You’ll handle incoming calls, resolve inquiries and complaints, troubleshoot technical issues using multiple systems, and escalate critical problems to ensure timely resolution. The role requires weekends and public holidays throughout a temporary 3-month contract, with at least 3 days per week in the Sandton office in Johannesburg.
Location: Johannesburg
Workplace: Hybrid
Employment Type: Temporary · 3 months
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle incoming customer calls promptly, addressing inquiries and providing appropriate solutions.
  • •Manage and prioritise customer inquiries and complaints professionally to ensure customers feel heard and supported.
  • •Troubleshoot technical issues using multiple systems and resolve customer queries efficiently.
  • •Escalate issues when necessary to ensure timely and effective resolution.
  • •Participate in training, share knowledge, and partner with internal teams to investigate and resolve more complex issues.

Key Requirements

  • •At least 1 year of experience in a customer support role, including resolving issues through calls and coordinating with internal teams.
  • •Experience responding to critical incidents.
  • •Experience using Zendesk or a similar customer support platform (advantage).
  • •Familiarity with Microsoft Office Suite.
  • •Fluency in English with excellent written and verbal communication skills, plus strong time management and a can-do attitude.
Experience:1+ yearsFintech
Skills:CommunicationEmpathyProblem-solvingTime managementCustomer focusAdaptabilityCan-do attitude
Languages:English
Tech Stack:ZendeskMicrosoft Office Suite

Company Brief

Paymentology
Provides cloud-based card issuing and payment processing infrastructure for banks, fintechs, and brands. The platform supports card programs, transaction processing, and lifecycle management across global payment networks.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn