Renewals Account Manager - LATAM

Oneleet
Latin America
Workplace: RemoteFull timeUSD 64,000 - 84,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Negotiation","Problem-solving","Commercial instincts","Accountability"]

Own the full customer renewals cycle and build the renewals function from scratch, including timelines, escalation paths, risk triggers, and engagement cadence. Create renewal reporting and forecasting (renewal rates, at-risk revenue, gross/net retention, and forecast accuracy) and establish CRM data hygiene. Serve as an early-warning partner to CS to intervene before churn, and use renewal outcomes to inform pricing and product decisions with CS and Finance.

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Oneleet
Oneleet
14 hours ago

Renewals Account Manager - LATAM

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Last checked: 13 hours agoStatus: Live

Job Summary

Own the full customer renewals cycle and build the renewals function from scratch, including timelines, escalation paths, risk triggers, and engagement cadence. Create renewal reporting and forecasting (renewal rates, at-risk revenue, gross/net retention, and forecast accuracy) and establish CRM data hygiene. Serve as an early-warning partner to CS to intervene before churn, and use renewal outcomes to inform pricing and product decisions with CS and Finance.
Location: Latin America
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the full renewals cycle: track upcoming renewals, lead renewal conversations, negotiate terms, and close on time.
  • •Build the renewals process from scratch, including renewal timelines, escalation paths, risk triggers, and customer engagement cadence.
  • •Design and maintain renewal reporting and forecasting dashboards and models for renewal rates, at-risk revenue, retention, and forecast accuracy.
  • •Create an early-warning system to flag at-risk accounts and partner with CS to intervene before churn.
  • •Maintain renewal data hygiene in the CRM and surface trends to inform pricing, packaging, and product decisions.

Pay and Benefits

Salary: USD 64,000 - 84,000 annually
Perks:Health InsurancePaid LeaveRemote Work

Key Requirements

  • •3+ years in renewals, account management, or a closely related post-sale revenue role in B2B SaaS.
  • •Experience building reporting and forecasting from the ground up, including metrics, models, and cadence design.
  • •Strong spreadsheets and CRM tooling (e.g., Pylon, HubSpot), with ability to turn messy data into reliable reporting.
  • •Proven track record hitting retention or renewal targets.
  • •Comfortable with ambiguity and able to create structure without an existing playbook.
Experience:3+ yearsB2B SaaSSecurity and complianceCybersecurity
Skills:CommunicationNegotiationProblem-solvingCommercial instinctsAccountability
Tech Stack:PylonHubSpotCRM

Company Brief

Oneleet
Oneleet provides an integrated cybersecurity and compliance platform that automates security controls, attack-surface discovery, code scanning, penetration testing, and evidence collection to help companies achieve SOC 2, ISO 27001, HIPAA and other frameworks.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 100M to 250M
Funding: Series A
Headquarters: Wilmington, DE, United States
Founded: 2022
WebsiteLinkedIn