Digital Ocean

1 month ago

Associate Customer Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join DigitalOcean as an Associate Customer Advocate to drive meaningful improvements in the customer experience through empathetic, proactive engagement. You’ll help customers navigate account, billing, and platform features, educate on capabilities, and contribute to knowledge resources while resolving issues with creative, long-term solutions in a fast-paced cloud environment.

Location: Hyderabad

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Respond to customer tickets with thoughtful, personalized communication.
•Educate customers on platform capabilities and best practices.
•Identify recurring challenges and drive solutions that benefit multiple customers.
•Create and update knowledge base articles to improve self-service resources.
•Collaborate with your team while independently owning customer challenges.

Key Requirements

•Excellent written and verbal communication with a customer-first mindset and ability to build trust through clear, thoughtful communication.
•Strong problem-solving skills and the ability to provide immediate and long-term solutions for customers.
•Curiosity and eagerness to learn cloud technologies, with the drive to become a product expert over time.
•Ability to educate customers on platform capabilities, best practices, and self-service resources.
•Adaptability to thrive in a fast-paced, evolving environment with frequent product/process updates.

Experience:Cloud computingSaaSCustomer support

Skills:CommunicationProblem-solvingEmpathyLearning agilityTeamwork

Languages:English

Tech Stack:LinuxCloudAIBillingKnowledge baseCRM

Company Brief

Digital Ocean

Provides cloud infrastructure and developer-focused cloud services including scalable droplets, managed databases, Kubernetes, object storage, and networking to simplify deploying and managing applications for developers and small-to-medium businesses.

Industry: Cloud Computing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Glassdoor: 3.8

Website LinkedIn

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Digital Ocean

1 month ago

Associate Customer Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Hyderabad

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Respond to customer tickets with thoughtful, personalized communication.
•Educate customers on platform capabilities and best practices.
•Identify recurring challenges and drive solutions that benefit multiple customers.
•Create and update knowledge base articles to improve self-service resources.
•Collaborate with your team while independently owning customer challenges.

Key Requirements

•Excellent written and verbal communication with a customer-first mindset and ability to build trust through clear, thoughtful communication.
•Strong problem-solving skills and the ability to provide immediate and long-term solutions for customers.
•Curiosity and eagerness to learn cloud technologies, with the drive to become a product expert over time.
•Ability to educate customers on platform capabilities, best practices, and self-service resources.
•Adaptability to thrive in a fast-paced, evolving environment with frequent product/process updates.

Experience:Cloud computingSaaSCustomer support

Skills:CommunicationProblem-solvingEmpathyLearning agilityTeamwork

Languages:English

Tech Stack:LinuxCloudAIBillingKnowledge baseCRM

Company Brief

Digital Ocean

Industry: Cloud Computing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Glassdoor: 3.8

Website LinkedIn