Customer Experience Banker-(Jackson, MI)

Huntington Bancshares
Jackson
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Sales process","Relationship management","Communication","Presentation"]

Serve as a Financial Concierge for walk-in customers, providing exemplary service while accurately processing transactions and maintaining daily balance. Identify customer financial goals and needs, recommend appropriate deposit and banking products, and use a disciplined sales process—including follow-up, outbound calling, and referrals—to retain and grow consumer and business relationships. Educate customers and refer them to other bank areas, while adhering to operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
5 days ago

Customer Experience Banker-(Jackson, MI)

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Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, providing exemplary service while accurately processing transactions and maintaining daily balance. Identify customer financial goals and needs, recommend appropriate deposit and banking products, and use a disciplined sales process—including follow-up, outbound calling, and referrals—to retain and grow consumer and business relationships. Educate customers and refer them to other bank areas, while adhering to operational, security, risk, and regulatory policies.
Location: Jackson
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and services.
  • •Proactively identify opportunities to grow customer relationships via a disciplined sales process, new customer follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships.
  • •Follow operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High School Diploma or GED with at least 1 year of customer service or military service in an administrative/civil affairs/contracting or similar role.
  • •Or a Bachelor's Degree.
  • •1+ year in customer service in banking, financial services, or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
Experience:1+ yearsBankingFinancial servicesRetail sales
Skills:Customer serviceSales processRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn